Privacy Policy

Privacy Policy

In general, you can visit Acora online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfill your request.

Acora is fully compliant with the General Data Protection Regulation 2016, and our Data Protection Officer is Lee Ganly. If you have any questions regarding our privacy statement you can contact him using the below details:

Acora House, Albert Drive, Burgess Hill, West Sussex, RH15 9TN

t: 020 3974 8812


We may collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and measure visitor activity on the Acora website. This anonymous information is sometimes known as “clickstream data”, which we and our analytic vendors use to analyse trends and statistics and help us provide better customer service.

When we collect personal data from you in connection with a transaction we may additionally extract information in an anonymous format and combine it with other information such as clickstream data. This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level.

We collect the anonymous information mentioned above through the use of various technologies, including one called “cookies”. A cookie is an element of data that a website can send to your browser, which may then be stored on your system. Some Acora pages use cookies, sent by Acora or our third party vendors, or other technologies to better serve you when you return to the site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some areas of some sites may not function properly.

We use the following cookies:

We assume that you will be happy with the following cookies we use but if you wish to withhold your consent you can do so by modifying your browser settings to block cookies, please see

Youtube Video Viewing Counter – We offer video clips on this site which are hosted by YouTube. When you click onto one of these videos, a YouTube-supplied cookie counts you as a viewer of the video and enables YouTube to record how many people watch each video. These cookies are controlled by YouTube and not by us.  If you wish to control these cookies please visit YouTube’s privacy policy.

Google Analytics – Please click here to view information regarding cookies used by Google Analytics.

Lead Forensics website tracking – Please click hereto view information regarding cookies used by Lead Forensics.

Our email campaigns use ‘post-click-tracking’ cookies, these are placed when new website visitors are identified as entering our website from an email campaign. To find out more please see Marketo’s cookies policy.

For more information about cookies generally, please visit All About Cookies

Our email campaigns use ‘post-click-tracking’ cookies, these are placed when new website visitors are identified as entering our website from an email campaign. These cookies are all 1st party and session based, meaning they have no extended lifespan on your machine.

For more information about cookies generally, please visit All About Cookies

What information do we collect?

So that we can provide a personalised service, we may ask you to submit personal information such as a name, email address, postal address and telephone number. You are under no obligation to provide such information and we will always ask you for the minimum amount of information necessary. However, if you should choose to withhold requested information, we may not be able to provide you with certain services. If you are registering specifically to hear from us, we will take this as your consent, so we will not ask you to tick ‘yes’ or ‘no’. You are entitled to request a copy of your information (for which we may charge a small fee) to correct any inaccuracies or you may request that we delete your information.

Once you are on our database, we may also record details of any Acora marketing lists to which you have subscribed or unsubscribed, mailings we have sent to you, hyperlinks you have followed in our email marketing messages and/or event invitations sent to you and your response. From time to time we may also ask you to review your contact details and mailing list preferences to ensure that we only send you information which is relevant to you.

How we use this information?

We will use the information you provide to us to:

Where we store this information

Information which you submit to us either via our website is stored locally on your device. Information submitted by you may be transferred to, stored and processed by our service providers and other reputable third party organisations, which may be situated outside the European Economic Area.

When we may contact you

We may contact you in relation to the functioning of any service you have signed up for or regarding information you have requested, in order to ensure that we can deliver the services to you. Where you have opted to receive further correspondence, and for marketing purposes, where you have specifically agreed to this.

Where you have consented, we will send you information by email, about Acora. We will provide you with the right to unsubscribe to these communications as part of each such communication and at any time on We do not share your information with any other persons except we may pass information about you to organisations with which we organise events in order to inform you of those events.

The Acora website contains links to other websites. Acora is not responsible for the privacy practices or the content of such websites.

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