Department:Business Services Team How I help our customers:I manage and monitor our customers systems, as well as carrying out event management to ensure our clients are always up and running. Hobbies:Football Favourite technology:Sadly, it’s my iPhone!
Department: CTO Office How I help our customers: I design solutions to move our client’s IT infrastructure to Microsoft Cloud technologies. Hobbies: Working on cars and off-roading Favourite Technology: Microsoft Azure of course!
Department: CTO Office How I help our customers: I help customers create and deliver scalable and available IT solutions that meet and exceed business-driven requirements. Hobbies: Cars, Films and Family Favourite Technology: Virtualisation – Server and Desktop, Cloud and Storage
Department: Technical Specialist
How I help our customers: I help clients with their data storage and security.
Hobbies: Motorbikes and snow leopards Favourite technology: VMWare and NetApp
How I help our customers: By putting togethercustomer communications, promoting the latest technology solutions and organising customer events.
Hobbies: Painting Favourite technology: Anything Nintendo
How I help our customers: Offer experienced advice on gaining value from Dynamics NAV and all commercial issues.
Hobbies: Heavy metal concerts and spending as much time with my boys as I can.
Favourite technology: Sonos – I don’t have to move to ‘turn it up’
Department: Services Operations How I help our customers: Working hand in hand with the customer to maintain their infrastructure environment, this includes projects and major incidents to provide technical governance. Hobbies: Football and Gym Favourite technology: PS4 and Spotify
Department:Service Desk How I help our customers:I help our clients with technical issues surrounding our Private Cloud offering, either remotely or face-to-face. Favourite technology:Smart home technology and drones.
Department: Service Desk How I help our customers: I help our clients by visiting them onsite and resolving their IT issues. Favourite technology: Netflix and online streaming.
Department: Operations How I help our customers: I take escalations for complicated IT problems from my team on the service desk and try to resolve them quickly and efficiently. Favourite technology: Office 365, Palo Alto and Microsoft’s Cloud, Azure.
Department: Sales How I help our customers: I enjoy bringing our clients the latest technology innovations that I think might help them achieve their business goals. Favourite technology: Office 365 and Microsoft’s Cloud, Azure.
The Tech Centre
Department: The Tech Centre How I help our customers: I help our clients by delivering technical solutions with an emphasis on quality and collaboration. Favourite technology: Microsoft’s Cloud, Azure.
The Tech Centre
Department: The Tech Centre How I help our customers: I work with customers to implement high quality solutions and projects, to improve the IT within businesses for all end users. Favourite technology: Microsoft’s Cloud, Azure.
Human Resources & Payroll
Department: Human Resources & Payroll How I help our customers: I try to deliver the best customer service to our internal customers. Keeping them happy and paid on time! Favourite technology: The technology that runs smart phones always blows me away!
Department: Human Resources How I help our customers: By recruiting the best talent to serve our clients. Hobbies: Horse riding Favourite technology: Netflix, mostly watching the children’s programmes for my daughter.
AI Infrastructure Services
Department: AI Infrastructure Services How I help our customers: By helping design and implement our customers physical IT infrastructure. Hobbies: Swimming, dog walking and hockey. Favourite technology: My iPhone
Department:Project Management How I help our customers:By delivering projects in time and on budget, with clear communication and setting expectations. Hobbies:Cooking, spending time with my friends and family, and gaming. Favourite technology:Original games like the Gameboy and SNES.
Service Desk Team Management
Department: Service Desk Team How I help our customers: I enjoy adding value to the technology used day-to-day in our clients businesses, and creating great relationships with our client’s users. Hobbies: Motorbikes and cycling Favourite technology: The social media site, Strava!
Department: Business Software How I help our customers: My role as Enterprise Architect for the applications team means that I get to look at the whole solution for our customers from a business software point of view. Hobbies: Going to the cinema (a lot), eating out, DIY, going to theme parks and generally spending time with my family Favourite technology:It goes without saying that Dynamics NAV and Dynamics 365 are near the top of the list, but number 1 must be my iPhone.
Service Desk Team Management
Department:Service Desk Team Management How I help our customers:I manage a team that provides services to specific clients, making sure our clients are always satisfied and that we’re meeting our service level agreements. Hobbies:Running, two children and spa days Favourite technology:My Amazon Alexa and Kindle Fire!
Department: Service Operations How I help our customers:I support a team and the technology our clients use, to enable them to do what they do best. Hobbies:Cricket, films and music Favourite technology:Microsoft Exchange
Department:CEO Office How I help our customers:I liaise with the CEO so that he never misses a meeting with our customers. Hobbies:Baking, socialising and keeping fit Favourite technology:Microsoft Teams
Meet the leadership
Richard Atkins brings an abundance of knowledge and experience to Acora, having spent the majority of his career within the IT services industry.
Previously, he was a Director at Data Sciences where he led its MBO from Thorn EMI in 1991 and then managed its successful sale to IBM in 1996. His final role at IBM was as General Manager for IBM Global Services Northern Europe, where he was also a member of the IBM worldwide Senior Leadership Team. Since leaving IBM in 2005 he has acted as a non-executive director for several public and private equity backed companies including Compel, Message Labs, Morse and Easynet.
As well as being Chairman at Entanet and Miles 33 and a non-executive director at MicroFocus plc and Aon in the UK, we are proud to have him as Chairman of Acora.
Chief Sales Officer
As our Chief Sales Officer, James heads up our sales and marketing teams, finding new clients and managing existing ones. He is committed to delivering Acora’s business goals by making strategic improvements in our approach to the market delivering true business value to our clients.
Since joining the company James has gained much experiencing working in the IT arena in both technical and commercial roles.
As part of the original MBO team, he has been influential in building a strong base of loyal clients and has helped Acora meet its financial and growth objectives to date. In recent years James’s role has expanded leading to his promotion to CSO.
Chief Financial Officer
As our Chief Financial Officer, Gary has been instrumental in the company transformation that began in 2006. He brings strong leadership and financial acumen, keeping Acora on course to achieve our company vision.
Through his excellent leadership, the business has become a robust partner for our clients; we have increased profits year on year even as many businesses around us have continued to suffer the effects of recession.
He is committed to the values of the business he has helped to build, and looks forward to its continued evolution and success over the next few years.
Chief Executive Officer
David leads Acora with the vision, drive and commitment he expects from every member of the business. He believes in being accessible to both staff and clients in equal measure, leading by example and challenging himself to constant improvement every day.
Since leading the MBO in 2006, he has been committed to building a high performance, values-led culture with people at its heart. David’s vision has always been to create a game-changing company that redefines the value of service in the industry. Through his singular commitment to client focus, he has driven change through every level of our business to transform our culture, processes and service delivery.
The board he has handpicked to accompany him on his journey are testament to the quality Acora will pioneer and the standards we will set as we continue to challenge expectation and deliver excellence for the most dynamic and ambitious businesses in the mid-market today.
Chief People Officer
David brings 25 years of business expertise to Acora. Initially between 2008 and 2012, alongside the rest of the board (as Non-Executive Director), he helped drive the company’s early transformation – providing perspective, objectivity and guidance.
Joining the Board in an Executive capacity in May 2012, he now focuses on our People and the underlying delivery, communication and alignment of the company’s core strategy.
With a background in Corporate Finance, Banking and business Consultancy, David spent over 20 years helping businesses like Acora create and implement their plans. Having been involved with many dynamic businesses, he is well placed to support Acora to succeed with its growth and acquisition plans.
Chief information officer
As our chief technology strategist at Acora, Lee sets the standards for the technology we deliver to our customers and continually supports the board in shaping the strategy of our business.
His experience, understanding and business focus mean that our services remain in tune with the most significant market developments and technical innovations. Because of this, Acora’s range of services and mix of technologies are the right fit for the ever-changing needs of the dynamic mid-market.
As the pace of change in the IT industry continues to accelerate, Lee’s skill in mediating between the latest technology trends and the business-focussed IT services we deliver to our customers has proven invaluable. His passion for the potential of technology to transform businesses, ensures that as we grow, he will continue to be a driving force, both within Acora and the industry as a whole.
Craig joined Acora as Chief Architect in January 2017, and is responsible for managing Acora’s Design and Architecture practice.
Working for over 20 years in the blue-chip commercial outsourcing sector, Craig brings true enterprise-level experience to Acora and applies this knowledge to the mid-market sector. Craig’s extensive technical background has encompassed cloud, infrastructure and development roles, and he leads automation and cloud-first innovation both within our business and with our customers.
Head of Marketing
Richard is Acora’s Head of Marketing, responsible for the company’s marketing strategy, marketing communications, brand and customer experience, building business opportunities through reaching out to prospects.
Before joining in 2017 he held senior roles in the data centre, telecoms and UC industries, most recently as Marketing Director at Interxion, one of Europe’s largest data centre operators.
He holds a BA in Economics from Nottingham University.
Lead Technical Systems Engineer
Sales Director, Applications
Director, Managed Services
Matt has spent the last 15 years’ working with technology, in a range of roles, including technical support, project management, enterprise architecture and business development which has enabled him to have an experienced, holistic view of how technology should, and must work within an organisation.
Within his current role, he’s responsible for all sales and activities relating to outsourced and managed services. As a strategic thinker, he’s developed strategies and services that deliver strong, positive outcomes for his clients.
In his spare time Matt enjoys spending time with his family and keeping fit.
Head of IT Projects
Karl is a highly experienced Head of Projects, with over 15 years in the industry and a vast experience in IT project/programme delivery. Karl has a demonstrated history of working in the information technology and services sector and is highly skilled in full lifecycle delivery of complex IT programmes, IT Strategy, Management, SaaS, IaaS and many other related technologies. He also has extensive experience in IT infrastructure as a whole and has honed his skills in more recent years on complex cloud infrastructure delivery and O365 migrations, making him a valued member of Acora’s Operations Board.
In his spare time, Karl enjoys spending time with his wife and three daughters as well as running, outdoor pursuits and big family holidays!