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Tailored IT Support

acoraSelect

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IT support where and when you need it

Is your IT platform holding you back? Is IT struggling to keep up with business growth? Is your IT team spending too much time managing day-to-day IT and not enough time delivering strategic value back to the business?

It is a difficult juggling act but one of the best ways to overcome these challenges is by handing over responsibility for some of your IT operations to a trusted third party.

Doing this will allow you to run a more flexible, agile and scalable IT operation than you are able to provide in house. It can re-energise your IT team, freeing up more of their time to spend on strategic projects rather than BAU IT.

How Acora can help

Our acoraSelect package enables you to pass support and management for part, or all, of your IT infrastructure and end users to us, helping you to quickly adapt to changing conditions and improve your global business reach. In turn your team can focus on managing the core environment and initiatives that have the biggest impact to your business.

Our 24/7/365 service desk can deliver 1st, 2nd and/or 3rd line support to your end users and look after your infrastructure, to your defined hours and standard SLAs, whilst making sure the outcomes are fully aligned to your business objectives.

Infrastructure Management
Core components

  • Change management
  • Patch management
  • Asset management
  • Supplier management
  • Capacity management
  • Security management

End User Support
Core components

  • 1st line support
  • Problem resolution
  • Incident management
  • Third party escalation
  • Service request fulfilment
  • User device support

Our simple onboarding process

We recognise that making the decision to hand over all or part of your IT operations to a third party is a significant one and a smooth transition is key to the success of the ongoing partnership. With Acora, you’re in safe hands. Our tried and tested methodology is built on years of experience.

Following the five simple steps outlined below, we will transition all or part of your IT service from you or your current supplier to us, smoothly, efficiently and on time.

Step 1

Project Inititiation

We appoint a dedicated transition manager, establish the transition plan and agree the transition success criteria and implementation approach.

Step 2

Knowledge Transfer

We capture, and share knowledge held by existing suppliers and internal teams. We outline the roles and responsibilities of each party in the process.

Step 3

Toolsets

We capture information relating to the agreement, deployment and configuration of the toolsets to support the managed service.

Step 4

Interim Support

We take responsibility from the current supplier or client for services in a phased approach to mitigate any potential impact on business as usual.

Step 5

Handover

Following the “service commencement date” we contractually take responsibility for the delivery of all in-scope services.

Are you looking to switch to a new IT
support partner?

If so, we’d love to speak to you! Some of our most successful partnerships are with organisations that have switched to Acora from an existing provider. The reasons why they move are many and varied. Some have have simply outgrown their existing partner and looked to Acora for more mature services. Others, through rapid growth, needed round the clock IT support and their existing partner couldn’t provide that.

Switching to a new provider is not as daunting as you think. Follow our simple process and find out if you are ready to outsource your IT to Acora.

Key benefits of Acora’s Tailored IT solution

  • Customise your own IT service
  • Provide scale and flexibility to your business
  • Expertise, resource and technology without the investment
  • Replace variable fixed costs with a predictable monthly fee
  • UK-based operation centres
  • myAcora portal to enable users to log tickets and service requests
  • Access to professional resources and skills to add value
  • Tailored monthly service reporting and contracted SLAs

Customer Success Stories

Infrastructure & Service Transformation

Our client is a multinational private equity and venture capital company based in London, with over 350 employees. Acora responded to a formal RFP to select a new IT Services partner to support an infrastructure transformation activity and a service transition from their long-term, incumbent service provider.

First line service desk support for leading property consultant

Our client, a leading property consultant with 1500 employees, had a history of expansion and acquisition. The company’s internal IT team was well established but needed to extend its strength and capacity to help deliver a fully optimised service that was more robust and scalable to support the company’s future growth.

24/7 service desk support for second time outsourcer

Our client is one of the UK’s largest trade unions. The organisation’s current IT contract with a single provider for 1st – 3rd line support was not delivering the service value they needed. As a result they decided to split the services and move to a multi source agreement.

Why Acora

24/7 UK-based operation   

Mid market focus

25 years pedigree

Market leading systems 

Mature Processes

ITIL Aligned Processes

Monitoring tools

Highly trained service community

Get in touch

The Acora team is ready and waiting to understand your challenges and see how we can help.

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Contact details

Acora
Pegasus House, 1 Cranbrook Way, Shirley, Solihull B90 4GT

Acora
Acora House, Albert Drive, Burgess Hill, West Sussex RH15 9TN

International callers please use: +44 1444 221123

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Need to speak to someone about our services? Get in touch! We're happy to help.