End User IT Support
24/7 IT service desk
Does your business demand that your end users are fully supported 24/7/365? Does your team have the resources to manage incoming IT service requests throughout the increasing working day and beyond? Managing the desk is an important part of IT operations but as a busy team you have to strike the right balance between managing the mass of business as usual and delivering innovative new services.
How Acora can help
Empower your workforce, maximise productivity and increase end user satisfaction with acoraDesk.
Our acoraDesk package enables you to pass support and management of end users to us to a defined SLA in a cost-effective manner. This allows your team to focus on managing the core environment and initiatives that have the biggest impact to your business.
We can also support you outside of the traditional working day to cover nights and weekends, meaning your team doesn’t have to be on call unless it’s a real emergency.
On a 24/7 basis, our team will provide end user support and escalate relevant cases to appropriate 3rd party or internal resolver groups, maintaining responsibility for managing the case and updating the end user.
A modern-day service desk experience
As well as our experienced, highly trained resources supporting your end users you will also benefit from our market leading systems and tools to support SLA delivery.
Need dedicated out-of-hours support?
Complement your own IT desk with acoraNight, our dedicated out-of-hours IT service.
How Acora completes your IT service
- Provide scale and flexibility to your business
- Expertise, resource and technology without the investment
- Replace variable capital and opex with a predictable monthly cost
- UK-based operation centres
- myacora portal to enable users to log tickets and service requests
- Minimise downtime
- Monthly service reporting and contracted SLAs
24/7 UK-based operation
Mid market focus
25 years pedigree
Market leading systems
ITIL Aligned Processes
Highly trained service community