Outsourced Service Desk

A business with service at its core

As an IT service business, Acora is all about its people, so we only employ the very best. Each of our employees goes through a pre-employment screening process to make sure we employ individuals with integrity, which is important when handling client sensitive data and critical systems.

Our outsourced help desk is the very core of our offering. Our UK-based 24/7/365 service desk function delivers first, second and third line support to more than 15,000 end users from our two operation centres in West Sussex and West Midlands.

Why use an outsourced help desk?

Leveraging our service desk will enable you to run an efficient and innovative IT operation that scales and flexes quickly without taking on the capital or headcount that such an operation would normally require. Our people can work seamlessly alongside your own internal team to help take the additional load and keep costs controlled.

Key features of our outsourced service desk

Key facts at a glance

2 UK-based service centres running 24/7/365

100+ service desk professionals

10k+ service tickets processed per month

To learn more about what our team do day-to-day, read our a day in the life of a Tier 3 Service Desk Analyst blog post.

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