IT Service Management (ITSM)

IT Service Management

To supplement our Service Desk function Acora Service Management provides a set of ITIL aligned service components that extend the scope of our service to you and enhance your service experience from Acora.  Our dual UK-based 24/7/365 service operation centres deliver a comprehensive IT operations service covering more than 25,000 end points.

Other ITSM features

  • enhance your current IT provision by making use of our mature service model (based on tools, processes and people)
  • service certainty with tailored SLAs based on criticality of business services
  • comprehensive out-of-hours patching service integrated with a robust change management process
  • access to leading management software tools, including LANDESK and Nimsoft
  • informative monthly reporting pack demonstrating service performance

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