24/7 UK-based IT outsourcing
Businesses are expected to deliver quality products and services as quickly and efficiently as possible, provide the customer with a personalised experience and remain innovative. It’s a difficult juggling act, but one of the best ways to increase your agility and transform your business is through IT outsourcing. Outsourcing will help you to quickly adapt to changing conditions, respond to growth and improve your global business reach.
How Acora can help
Tailor your own IT service management solution to meet the growing demands on IT in your business with acoraSelect.
Our acoraSelect package enables you to pass support and management for part, or all, of your IT infrastructure and end users to us, helping you to quickly adapt to changing conditions and improve your global business reach. In turn your team can focus on managing the core environment and initiatives that have the biggest impact to your business.
acoraSelect is a tailored IT outsourcing service which can support your entire IT operations during normal working hours and, if required, out of hours. You can choose from a range of IT services including management and support of IT platforms, users and transformation services, all underpinned by our dual UK-based 24/7 Service Operation centres.
IT Service Desk
Our UK-based 24/7/365 service desk delivers 1st, 2nd and 3rd line support to more than 15,000 end-users across our 2 service operation centres. Our teams interact with end users and IT staff to provide an outstanding customer experience.
IT Service Management
To supplement our Service Desk service, our service management provides a set of ITIL aligned service components that extend the scope of our service to enhance end user experience and provide end-to-end management of IT systems.
Access to a pool of consultants with a wealth of technology and business expertise who can provide strategic IT advice and enable you to implement significant IT infrastructure and application transformation projects faster.
24/7 UK-based operation
Mid market focus
25 years pedigree
Market leading systems
ITIL Aligned Processes
Highly trained service community
- Customise your own IT service
- Provide scale and flexibility to your business
- Expertise, resource and technology without the investment
- Replace variable fixed costs with a predictable monthly fee
- UK-based operation centres
- myacora portal to enable users to log tickets and service requests
- Access to professional resources and skills to add value
- Tailored monthly service reporting and contracted SLAs
What to outsource?
The beauty of outsourcing is its inherent flexibility – almost any function or process can be outsourced these days. From general IT functions like technical support, to physical infrastructure, to line-of-business applications, there is a service provider to match.
Here at Acora we provide a comprehensive range of outsourcing options including:
• Front-line IT support
• Infrastructure maintenance
• Hosted desktop applications
• Hosted business applications (Dynamics NAV ERP and CRM)
• Microsoft Azure Cloud infrastructure development
The real question is ‘where to start?’
What to outsource first?
Although simple in principle, outsourcing is a significant step for your business. It is not advisable to outsource everything at once.
Instead, outsourcing should be prioritised in line with your business strategy. It makes sense to start with something small – replacing desktop Microsoft Office with subscription-based Office 365 for instance – to test outsourcing mechanisms and the benefits available.
Outsourcing is best completed according to a step-by-step plan over a period of many months (depending on the complexity of your IT environment).
Working with an IT partner allows you to draw from their experience and make the most strategically valuable outsourcing decisions. Contact our team to learn more.
How does IT outsourcing work?
As technology increases in strategic importance, your business needs access to highly-skilled engineers. But rising employment costs could break the budget – or leave you without the skills you need.
Instead of hiring your own IT team, outsourcing agreements provide you with a central helpdesk for initial fault finding and troubleshooting. This team is backed by highly-skilled Level 2 and 3 engineers who provide hands-on assistance – including site visits if required. And all for a fixed monthly fee.
As a fully flexible service, you can outsource specific functions – like your helpdesk and first line support – right up to your entire IT operations.
Can outsourcing work for medium size businesses?
Outsourcing works for businesses of all sizes, from the micro start-up reliant on SaaS applications like Microsoft Office 365, to the enterprise-class organisation who outsources their operating infrastructure to a Cloud infrastructure platform like Microsoft Azure.
Outsourcing allows SMEs to realise all the benefits of a dedicated IT team without the employment overheads that their enterprise-class competitors must absorb. For the cost-conscious medium-sized business, outsourcing maximises returns on IT spend.
And as medium sized companies are likely to be growing, outsourcing gives them the flexibility to scale more easily by tapping in to additional resource as and when they need it.
What drives IT outsourcing?
There are many reasons why businesses choose to outsource IT, but common drivers include cost savings, workforce rationalisation, skills shortages, and improved operational agility. Outsourcing allows your business to better predict and control costs without compromising on the quality of service provided to internal stakeholders or customers.
Because the outsourcing provider is responsible for hiring suitably qualified and experienced staff, your company can direct more resources to strategic projects, rather than day-to-day operations
Get in touch
The Acora team is ready and waiting to understand your challenges and see how we can help.