IT Outsourcing Services

acoraSelect

24/7 UK-based IT outsourcing

Businesses are expected to deliver quality products and services as quickly and efficiently as possible, provide the customer with a personalised experience and remain innovative. It’s a difficult juggling act, but one of the best ways to increase your agility and transform your business is through IT outsourcing. Outsourcing will help you to quickly adapt to changing conditions, respond to growth and improve your global business reach.

How Acora can help

Tailor your own IT service management solution to meet the growing demands on IT in your business with acoraSelect.

Our acoraSelect package enables you to pass support and management for part, or all, of your IT infrastructure and end users to us, helping you to quickly adapt to changing conditions and improve your global business reach. In turn your team can focus on managing the core environment and initiatives that have the biggest impact to your business.

Round-the-clock support

acoraSelect is a tailored IT outsourcing service which can support your entire IT operations during normal working hours and, if required, out of hours. You can choose from a range of IT services including management and support of IT platforms, users and transformation services, all underpinned by our dual UK-based 24/7 Service Operation centres.

IT Service Desk

Our UK-based 24/7/365 service desk delivers 1st, 2nd and 3rd line support to more than 15,000 end-users across our 2 service operation centres. Our teams interact with end users and IT staff to provide an outstanding customer experience.

IT Service Management

To supplement our Service Desk service, our service management provides a set of ITIL aligned service components that extend the scope of our service to enhance end user experience and provide end-to-end management of IT systems.

Transformation

Access to a pool of consultants with a wealth of technology and business expertise who can provide strategic IT advice and enable you to implement significant IT infrastructure and application transformation projects faster.

A modern-day service desk experience

As well as our experienced, highly trained resources supporting your end users you will also benefit from our market-leading systems and tools to support SLA delivery. Use our leading-edge systems and tools to deliver key functions and processes.

Why Acora

24/7 UK-based operation

Mid market focus

25 years pedigree

Market leading systems

Mature Processes

ITIL Aligned Processes

Monitoring tools

Highly trained service community

Key features

Customise your own IT service and provide scale and flexibility to your business
Expertise, resource and technology without the investment
Replace variable capital and opex with a predictable monthly cost
UK-based operation centres
myacora portal to enable users to log tickets and service requests
Access to professional resources and skills to add value
Tailored monthly service reporting and contracted SLAs