Tailored IT Support

The beauty of outsourcing is its inherent flexibility – almost any function or process can be outsourced these days. From general IT functions like technical support, to physical infrastructure, to line-of-business applications, there is a service provider to match.

Here at Acora we provide a comprehensive range of outsourcing options including:
• Front-line IT support
• Infrastructure maintenance
• Hosted desktop applications
• Hosted business applications (Dynamics NAV ERP and CRM)
• Microsoft Azure Cloud infrastructure development

The real question is ‘where to start?’

Although simple in principle, outsourcing is a significant step for your business. It is not advisable to outsource everything at once.

Instead, outsourcing should be prioritised in line with your business strategy. It makes sense to start with something small – replacing desktop Microsoft Office with subscription-based Office 365 for instance – to test outsourcing mechanisms and the benefits available.

Outsourcing is best completed according to a step-by-step plan over a period of many months (depending on the complexity of your IT environment).

Working with an IT partner allows you to draw from their experience and make the most strategically valuable outsourcing decisions. Contact our team to learn more.

As technology increases in strategic importance, your business needs access to highly-skilled engineers. But rising employment costs could break the budget – or leave you without the skills you need.

Instead of hiring your own IT team, outsourcing agreements provide you with a central helpdesk for initial fault finding and troubleshooting. This team is backed by highly-skilled Level 2 and 3 engineers who provide hands-on assistance – including site visits if required. And all for a fixed monthly fee.

As a fully flexible service, you can outsource specific functions – like your helpdesk and first line support – right up to your entire IT operations.

Outsourcing works for businesses of all sizes, from the micro start-up reliant on SaaS applications like Microsoft Office 365, to the enterprise-class organisation who outsources their operating infrastructure to a Cloud infrastructure platform like Microsoft Azure.

Outsourcing allows SMEs to realise all the benefits of a dedicated IT team without the employment overheads that their enterprise-class competitors must absorb. For the cost-conscious medium-sized business, outsourcing maximises returns on IT spend.

And as medium sized companies are likely to be growing, outsourcing gives them the flexibility to scale more easily by tapping in to additional resource as and when they need it.

There are many reasons why businesses choose to outsource IT, but common drivers include cost savings, workforce rationalisation, skills shortages, and improved operational agility. Outsourcing allows your business to better predict and control costs without compromising on the quality of service provided to internal stakeholders or customers.

Because the outsourcing provider is responsible for hiring suitably qualified and experienced staff, your company can direct more resources to strategic projects, rather than day-to-day operations