IT Outsourcing Services
24/7 UK-based IT outsourcing
Businesses are expected to deliver quality products and services as quickly and efficiently as possible, provide the customer with a personalised experience and remain innovative. It’s a difficult juggling act, but one of the best ways to increase your agility and transform your business is through IT outsourcing. Outsourcing will help you to quickly adapt to changing conditions, respond to growth and improve your global business reach.
How Acora can help
Tailor your own IT service management solution to meet the growing demands on IT in your business with acoraSelect.
Our acoraSelect package enables you to pass support and management for part, or all, of your IT infrastructure and end users to us, helping you to quickly adapt to changing conditions and improve your global business reach. In turn your team can focus on managing the core environment and initiatives that have the biggest impact to your business.
acoraSelect is a tailored IT outsourcing service which can support your entire IT operations during normal working hours and, if required, out of hours. You can choose from a range of IT services including management and support of IT platforms, users and transformation services, all underpinned by our dual UK-based 24/7 Service Operation centres.
IT Service Desk
Our UK-based 24/7/365 service desk delivers 1st, 2nd and 3rd line support to more than 15,000 end-users across our 2 service operation centres. Our teams interact with end users and IT staff to provide an outstanding customer experience.
IT Service Management
To supplement our Service Desk service, our service management provides a set of ITIL aligned service components that extend the scope of our service to enhance end user experience and provide end-to-end management of IT systems.
Access to a pool of consultants with a wealth of technology and business expertise who can provide strategic IT advice and enable you to implement significant IT infrastructure and application transformation projects faster.
A modern-day service desk experience
As well as our experienced, highly trained resources supporting your end users you will also benefit from our market-leading systems and tools to support SLA delivery. Use our leading-edge systems and tools to deliver key functions and processes.
24/7 UK-based operation
Mid market focus
25 years pedigree
Market leading systems
ITIL Aligned Processes
Highly trained service community
- Customise your own IT service and provide scale and flexibility to your business
- Expertise, resource and technology without the investment
- Replace variable capital and opex with a predictable monthly cost
- UK-based operation centres
- myacora portal to enable users to log tickets and service requests
- Access to professional resources and skills to add value
- Tailored monthly service reporting and contracted SLAs