Manage

Once you’ve made the decision to delegate some or all of your IT function to a third party, you will want to consider the type of service you need, and where and how your IT will be managed.

Choose which IT support service is right for your business

IT Outsourcing Service

acoraSelect is a tailored IT outsourcing service which can deliver your entire IT operations during normal working hours and if required, out of hours.

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IT Managed Services

Acora’s IT Managed Service packages enable you to extend your current IT services and supplement your internal IT skills to provide additional scale, skills and expertise to manage IT systems and look after your end users.

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Key features of our IT support function

Our UK-based service desks deliver 1st, 2nd and 3rd line IT support to more than 15,000 end-users out of our 2 service operation centres.  Our teams interact with end-users and IT staff to provide the best possible service desk experience. They provide 24/7 “always on” service and support.

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To supplement our Service Desk function Acora Service Management provides a set of ITIL aligned service components that extend the scope of our service to you and enhance your service experience from Acora.  Our dual UK-based 24/7/365 service operation centres deliver a comprehensive IT operations service covering more than 25,000 end points.

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Service management tools

If you’re running your own in house IT and looking to improve the efficiency of your IT support, you may be considering the many specialist service management platforms and monitoring tools that are out there to help you. And you will also understand that adopting these innovative solutions will come at a cost.

Acora has invested in a number of market-leading platforms and monitoring tools so you don’t have to.

Service management processes

Acora has integrated the de-facto standard for IT Service Management, ITIL, within our Service Desk and Service Management processes.

Services ingrained with best practice standards

It would be easy to take our word for it; by using recognised, industry standards to validate our services and processes, our clients can be confident that are consuming services which have stood up to external measures and scrutiny.

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Acora instil trust; the services they deliver are appropriate for our needs. They have been able to flex around the changing needs of our business and allow us to focus on our core business objectives without having to worry about the provision of IT services. Their service is backed by high quality reports which track service levels, improvements and key focus areas, project status and IT capacity

Shaun Mills, Chief Executive Officer, Alpha Trains


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