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Make a confident, stress-free switch to Acora

Speak to our team about switching

You are here because your current supplier is not meeting your expectations.

You have one or more frustrations and you are paying for a service and not getting what you need.

If you’re considering moving from your existing IT service provider, it’s reasonable to have concerns about the potential challenges involved.

With Acora you can enjoy a stress-free migration. Why? Because over 40% of our clients have moved to us from another partner, so we’ve had the time and experience to perfect a seamless process of transition.

We also know that what you need right now is to move with confidence, rather than with hope. Moving suppliers shouldn’t be a leap in the dark. So, how can we give you that confidence?

We dive in to understand what's not working

The main reasons clients are unhappy with their current provider are either current failings:

  • SLAs not being met
  • Lack of 24/7 support
  • The provider is too big or too small
  • Not getting value for money
  • Lack of tools / reporting / visibility

Or, looking forward, an inability to meet future requirements:

  • Inadequate innovation
  • Inability to scale
  • Unable to solve to solve new business issues/technologies
  • Can’t support business transformation projects

Confirming what’s not working lets us be mutually clear about what you need going forward and how we can improve the service needed.

We demonstrate our customer portal

Understanding what you can get from a quality supplier starts with the tools they use:

  • Complete the form below
  • Let us set up a short telephone conversation
  • See the reports, dashboards and functionality our customers receive
  • Experience the differences

Screenshots from our portal

We encourage you to take our office tour

Nothing highlights the potential of a provider and helps you confidently select one, than meeting the team:

  • Complete the form below
  • Meet the people who will actually provide the service
  • Talk to the transition and project management community
  • Get a feel for us and how we support customers
  • Ask the tricky questions face to face

Photos of our office

We show you our stress-free migration process

If you’re considering moving providers it’s reasonable to have concerns about the challenges it could involve.

However, over 40% of our clients have moved to us from another partner, so we’ve had the time and experience to perfect a seamless process of transition:

Step 1: Learn

We hold knowledge transfer sessions with key stakeholders to get to know your business inside out.

Step 2: Connect

We thoroughly examine the processes, technologies, infrastructure and skills required to deliver the services you need.

Step 3: Plan

We create a robust plan for transition from your current supplier to Acora.

Step 4: Manage

With a dedicated project management team, we deliver the transition programme to the required go live date.

We can even operate in parallel to your existing supplier

  • Speak to us about parallel running
  • Whilst there are costs involved, it lets you experience the real service we offer
  • Let’s you clearly compare to your current provider
  • Delivers 100% confidence that full migration is the right choice

1We dive in to understand what's not working

We dive in to understand what's not working

The main reasons clients are unhappy with their current provider are either current failings:

  • SLAs not being met
  • Lack of 24/7 support
  • The provider is too big or too small
  • Not getting value for money
  • Lack of tools / reporting / visibility

Or, looking forward, an inability to meet future requirements:

  • Inadequate innovation
  • Inability to scale
  • Unable to solve to solve new business issues/technologies
  • Can’t support business transformation projects

Confirming what’s not working lets us be mutually clear about what you need going forward and how we can improve the service needed.

2We demonstrate our customer portal

We demonstrate our customer portal

Understanding what you can get from a quality supplier starts with the tools they use:

  • Complete the form below
  • Let us set up a short telephone conversation
  • See the reports, dashboards and functionality our customers receive
  • Experience the differences

Screenshots from our portal

3We encourage you to take our office tour

We encourage you to take our office tour

Nothing highlights the potential of a provider and helps you confidently select one, than meeting the team:

  • Complete the form below
  • Meet the people who will actually provide the service
  • Talk to the transition and project management community
  • Get a feel for us and how we support customers
  • Ask the tricky questions face to face

Photos of our office

4We show you our stress-free migration process

We show you our stress-free migration process

If you’re considering moving providers it’s reasonable to have concerns about the challenges it could involve.

However, over 40% of our clients have moved to us from another partner, so we’ve had the time and experience to perfect a seamless process of transition:

Step 1: Learn

We hold knowledge transfer sessions with key stakeholders to get to know your business inside out.

Step 2: Connect

We thoroughly examine the processes, technologies, infrastructure and skills required to deliver the services you need.

Step 3: Plan

We create a robust plan for transition from your current supplier to Acora.

Step 4: Manage

With a dedicated project management team, we deliver the transition programme to the required go live date.

5We can even operate in parallel to your existing supplier

We can even operate in parallel to your existing supplier

  • Speak to us about parallel running
  • Whilst there are costs involved, it lets you experience the real service we offer
  • Let’s you clearly compare to your current provider
  • Delivers 100% confidence that full migration is the right choice

We would welcome the opportunity to talk to you.

Our first step is to hold knowledge transfer sessions with key stakeholders to get to know the business inside out and understand what’s not working. We undertake a thorough examination of the processes, technologies, infrastructure and skills required to build the new environment. We then deliver a detailed plan for transition of systems and assign dedicated project managers to the task. This ensures we are able to provide seamless continuity of the service from go live.

RS_1

Richard Smith
Head of Transition

The most interesting transition I’ve managed so far was for a veterinary specialist, because we had to transition a very bespoke environment. It was vital that all services were transitioned efficiently, so as not affect their critical systems. In this case preparation, understanding and clear communication with the customer was key to delivering a smooth transition.

Carina_Brown

Carina Brown
Project Manager

12 reasons why organisations have switched to Acora

People

Systems

Process

Experience 

Scalability

Market Focus

Service Maturity 

UK 24/7

Strategic Experts

Business Approach

Partnerships

Technical Expertise

FAQs

What are the tell-tale signs that it’s time to switch provider?

There are many reasons why organisations decide to change their IT provider. Below is the list of the most common complaints’ we hear from customers who have moved to Acora.

  • The current service is too expensive
  • They can no longer get the services or technology their business needs
  • Customer service is poor
  • SLAs are not being met
  • There is no 24/7 support
  • The outsourcing partner is too big to be personal or too small to be effective
  • Innovation is lacking

What if I am still in contract?

If you’re under contract then you won’t be able to move without properly bringing the contract to an end. That usually means giving the proper notice period or paying a fee if you want to end the contract early.

What should I include in my outsourcing due diligence check list?

Once you’ve drawn up your shortlist, the next task is to put each organisation through your due diligence IT outsourcing process.

This should constitute 4 simple steps.

  1. Review their pedigree

Experience is everything when it comes to providing effective, timely IT services. The first section of your IT outsourcing due diligence checklist must consider whether a potential partner is actually up to the job.

Ask the tough questions now, or potentially face problems in the future

  1. Check their references

Every IT outsourcing firm looks perfect on paper – that’s the whole point of advertising. The only way to assess whether an IT outsourcing provider really can deliver what they say is to speak with existing clients.

  1. Check their facilities

More than simply asking questions about their provisions, you should arrange to meet potential partners and take a tour of their facilities. Seeing their infrastructure and resources in action will quickly reveal shortfalls, or instances where their advertising is better than their IT.

  1. Check their finances

Because your business is reliant on its IT, you need to be sure that any potential partner also has the financial resources required to keep their services running. Your accounts team should check each providers’ accounts filed with Companies House to spot potential financial problems

And don’t forget to ask how much each provider is investing – and in what.

What should I look for in a new provider?

Now that your business is fully reliant on its IT systems, outsourcing is a significant decision. Your choice of IT partner is just as important as the actual services that are outsourced. First and most important is the cultural fit and alignment with your vision. Ensure that your potential service partner has the same drive and ambition for their business as yours.  The selection process must establish an initial trust and confidence in their industry knowledge and technical capabilities.

Other crucial criteria for helping you select your new partner include:

  • Prior experience in managing new partnership transitions
  • Location and facilities
  • Contractual flexibility
  • Mature processes and accreditations
  • 24/7/365 availability

Our Customers

I have no worries about our IT whatsoever because Acora is accountable for everything and is a one-stop shop for all our IT needs. Acora is just like another department within our business and whenever the need does arise for IT advice or assistance then I can simply call the Acora helpdesk and be confident that my issue will be addressed immediately.

Ian Cowie
Managing Director, Scorpio

We have known Acora a long time and they have proven to be a very good partner for us. I am very happy with them as a team as they understand our business and know where we are going. We talk to them regularly about changes to our business and how they can support us.

Neil Crowther
Managing Director, Ardent

This joint partnership ensures we are delivering what what we need to do as a business. Acora are the technical experts supporting us. Being able to talk to them about our requirements means we can react more swiftly than relying solely on in-house resource.
This ensures we continue to deliver high levels of customer service.

David Beldham 
Head of IT, ECIC

Get in touch

The Acora team is ready and waiting to understand your challenges and see how we can help.

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Acora
Pegasus House, 1 Cranbrook Way, Shirley, Solihull B90 4GT

Acora
Acora House, Albert Drive, Burgess Hill, West Sussex RH15 9TN

International callers please use: +44 1444 221123

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