If you’re considering moving from your existing IT service provider to a new one, it’s reasonable to have concerns about the potential risks and challenges it could involve.
However, ending your current IT service contract and putting a new one in place with Acora is not as daunting as you may think. Roughly 40% of our clients have moved to us from another partner, so we’ve had the time and experience to perfect a seamless process of transition.
Step 1: Learn
We hold knowledge transfer sessions with key stakeholders to get to know your business inside out.
Step 2: Connect
We thoroughly examine the processes, technologies, infrastructure and skills required to deliver the services you need.
Step 3: Plan
We create a robust plan for transition from your current supplier to Acora.
Step 4: Manage
With a dedicated project management team, we deliver the transition programme to the required go live date.
Let us take the stress out of switching
Our first step is to hold knowledge transfer sessions with key stakeholders to get to know the business inside out. We undertake a thorough examination of the processes, technologies, infrastructure and skills required to sustain the new environment. We then deliver a strong plan for transition of systems and assign dedicated project managers to the task.
This ensures we are able to provide seamless continuity of the service from go live.
“The most interesting transition I’ve managed so far was for a veterinary specialist, because we had to transition a very bespoke environment. It was vital that all services were transitioned efficiently, so as not affect their critical systems.
In this case preparation, understanding and clear communication with the customer was key to delivering a smooth transition.”
– Carina Brown, Project Manager
12 reasons why organisations have switched to Acora
What are the tell-tale signs that it’s time to switch provider?
There are many reasons why organisations decide to change their IT provider. Below is the list of the most common complaints’ we hear from customers who have moved to Acora.
- The current service is too expensive
- They can no longer get the services or technology their business needs
- Customer service is poor
- SLAs are not being met
- There is no 24/7 support
- The outsourcing partner is too big to be personal or too small to be effective
- Innovation is lacking
What if I am still in contract?
If you’re under contract then you won’t be able to move without properly bringing the contract to an end. That usually means giving the proper notice period or paying a fee if you want to end the contract early.
What should I include in my outsourcing due diligence check list?
Once you’ve drawn up your shortlist, the next task is to put each organisation through your due diligence IT outsourcing process.
This should constitute 4 simple steps.
- Review their pedigree
Experience is everything when it comes to providing effective, timely IT services. The first section of your IT outsourcing due diligence checklist must consider whether a potential partner is actually up to the job.
Ask the tough questions now, or potentially face problems in the future
- Check their references
Every IT outsourcing firm looks perfect on paper – that’s the whole point of advertising. The only way to assess whether an IT outsourcing provider really can deliver what they say is to speak with existing clients.
- Check their facilities
More than simply asking questions about their provisions, you should arrange to meet potential partners and take a tour of their facilities. Seeing their infrastructure and resources in action will quickly reveal shortfalls, or instances where their advertising is better than their IT.
- Check their finances
Because your business is reliant on its IT, you need to be sure that any potential partner also has the financial resources required to keep their services running. Your accounts team should check each providers’ accounts filed with Companies House to spot potential financial problems
And don’t forget to ask how much each provider is investing – and in what.
What should I look for in a new provider?
Now that your business is fully reliant on its IT systems, outsourcing is a significant decision. Your choice of IT partner is just as important as the actual services that are outsourced. First and most important is the cultural fit and alignment with your vision. Ensure that your potential service partner has the same drive and ambition for their business as yours. The selection process must establish an initial trust and confidence in their industry knowledge and technical capabilities.
Other crucial criteria for helping you select your new partner include:
- Prior experience in managing new partnership transitions
- Location and facilities
- Contractual flexibility
- Mature processes and accreditations
- 24/7/365 availability
I have no worries about our IT whatsoever because Acora is accountable for everything and is a one-stop shop for all our IT needs. Acora is just like another department within our business and whenever the need does arise for IT advice or assistance then I can simply call the Acora helpdesk and be confident that my issue will be addressed immediately.
Managing Director, Scorpio
We have known Acora a long time and they have proven to be a very good partner for us. I am very happy with them as a team as they understand our business and know where we are going. We talk to them regularly about changes to our business and how they can support us.
Managing Director, Ardent
This joint partnership ensures we are delivering what what we need to do as a business. Acora are the technical experts supporting us. Being able to talk to them about our requirements means we can react more swiftly than relying solely on in-house resource.
This ensures we continue to deliver high levels of customer service.
Head of IT, ECIC
Get in touch
The Acora team is ready and waiting to understand your challenges and see how we can help.