The purpose of the Project Manager role is to deliver the largest and most high-profile projects to Acora customers in accordance to agreed quality, budget and timeframe, including compliance with any customer and Acora procedures.
This includes, but is not limited to:
Handover with Net-new or Customer Sales team
Internal meetings with all Acora stakeholders
External meetings with agreed Acora and customer stakeholders
Ownership of project throughout the lifecycle according to standard Acora methodology
Timely closure of the project
Conducting or inputting to lessons learned process to improve project delivery to Acora customers
Ensure that all business and technical requirements for assigned projects are reviewed and understood by all Acora stakeholders, customer stakeholders and any third parties.
Ensure that all key deliverables, dependencies/pre-requisites, scope clarity, assumptions and known issues and risks are formulated and documented in a quality Project Initiation Document (PID) for customer acceptance.
Ensure that all milestones and gateways are formulated and placed into a coherent Project Plan, created in collaboration with the customer project stakeholders. This will be owned throughout the lifecycle, reviewed iteratively and accepted by all stakeholders.
Proactive management throughout all engagements to act on any risks and issues that arise, including assessment on impact to quality, timelines and budget. Re-plan and rebook resources as needed and obtain approval from Acora management and customer stakeholders to new proposals.
Monitor and manage client expectations at all stages of the engagement.
Produce regular quality project report documents that communicate key project information such as current status, completed and ongoing activities, and new risks and issues.
Will absolutely be expected to wholeheartedly pursue and endorse the company’s vision and values.
Skills and Experience
Experienced (5yrs+) in delivering IT infrastructure and Technology Transformation projects to enterprise-level customers.
Experienced (2yrs+) in delivering projects within a Managed Services environment
Understanding of technical concepts and universally-accepted terminology.
Proficient use of Microsoft Office suite, ITSM and CRM software, plus advanced-level knowledge of a Project Management software package
Certification, or significant equivalent demonstrable experience, in PMI, Prince2 or related project methodologies.
For more information about this position, please email firstname.lastname@example.org and include a copy of your CV