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Desktop Support Analyst

Hours:

Full time

Salary:

Competitive

Location:

Burgess Hill / Solihull

Job Responsibilites

  • Receive and respond to incoming customer calls, applying first time fixes wherever possible.
  • Monitor and progress incoming emails and progress to the relevant Service Area.
  • Assess, troubleshoot and resolve all end user computing issues using known troubleshooting methodologies.
  • Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
  • Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
  • Work from or travel to customer sites to provide extended end user computing services to the customer beyond that provided from our offices as required.
  • Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
  • Maintain a level of technological competence that remains current and fit-for-purpose in your role, highlighting any training needs to your line manager where appropriate.

For more information about this position, please email yourcareer@acora.com and include a copy of your CV

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