IT support services tailored for our Microsoft Dynamics customers
Server, desktop and technical support for small to medium-sized companies, specifically designed for businesses using Microsoft Dynamics products
End-to-end IT support is one of the areas in which we excel, and working with us means you have one partner to contact for your applications, infrastructure and end-user support. Any issues around compatibility, performance, and networks including interface problems between your Dynamics products and desktops, will fall to one team to resolve – Acora.
Your one IT partner
Managing multiple third parties for your applications, infrastructure and support can create headaches for your IT team. Especially when they’re also trying to enhance availability, boost efficiencies and look after end-users. Resolving miscommunications or IT problems between multiple parties takes valuable time and resources away from your business priorities.
We have created an IT support package designed specifically for small to medium-sized businesses using Microsoft Dynamics products. Its objective is to take away the drudgery of business as usual IT, so you and your team can focus on what matters most to your business.
Our IT support package includes:
- Out-of-hours server & desktop patching
- Event monitoring
- Regular data back-ups
- Management of networks & switches
- Management of for servers and printers
- Access to our UK based IT helpdesk (9am-17:30pm)
Acora’s Microsoft Dynamics business is part of a larger IT support company, with a £20 million turnover and more than 60 IT support staff. We’ve invested heavily in our business to ensure our service is market leading, whilst also price competitive.
Why use Acora’s IT service desk
- Industry-leading management tools ensure round-the-clock monitoring
- Two UK based operation centres
- Predictable, transparent control over costs
- Service levels tailored to your needs
- Access to a broad base of technology and industry knowledge
- Application of best practice, governance and tools to drive performance
Acora support us with Dynamics NAV, they also support us with monitoring our server stack and our system, so they’ve become our second line support, and if we have any problems with our servers they can be spotted at their site and actioned immediately. Our uptime has always been top mark, never had any big or major issues and everything we’ve ever put towards them has always been solved.
– Gary Hughes, Group IT Manager, Whyte Chemicals Ltd
I have no worries about our IT whatsoever because Acora is accountable for everything and is a one-stop shop for all our IT needs. Acora is just like another department within our business and whenever the need does arise for IT advice or assistance then I can simply call the Acora helpdesk and be confident that my issue will be addressed immediately.
Managing Director, Scorpio
We have known Acora a long time and they have proven to be a very good partner for us. I am very happy with them as a team as they understand our business and know where we are going. We talk to them regularly about changes to our business and how they can support us.
Managing Director, Ardent
We’re confident that Acora will always be as hands on and involved as we need them to be. Our Account Manager is very communicative and we hold regular meetings to discuss ideas, future projects and to get advice, that extra-effort will help us to get the best out of our solution.
Group Finance Manager, CT Automotive
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Pegasus House, 1 Cranbrook Way, Shirley, Solihull B90 4GT
Acora House, Albert Drive, Burgess Hill, West Sussex RH15 9TN