Mid-way through 2020 it is now clear that business will be done a bit differently over the short to medium term – with some changes likely to be with us in the long run too. During this “new normal” companies will need to operate with greater agility and greater...
The goal of Software Asset Management (SAM) is to drive cost-efficiency without having a negative impact on business operations and IT service levels. Good Software Asset Management (SAM) enables a business to gain maximum benefit from IT investment. Just as with hardware asset management, SAM requires the integration of...
Just over a year ago, CrippsPG undertook a programme of review of its IT provision, which put their Service Desk under the spotlight. As explained by Mike Burton, CTO at CrippsPG: “One of the challenges we were constantly facing was retaining staff. Being headquartered so close to London is...
It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when they are considering proposing a managed service model, where the third party manages...
Are you an IT Support Desk Manager? Or maybe you have one reporting to you? It’s not a job for the faint-hearted. The pressure to perform to SLAs, to keep a team motivated and deliver a quality service for the user does require a certain set of skills and...
A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise them, and to enable effective resolution of issues. In an ideal world, the right ticketing system should...
Microsoft launched Dynamics 365 Business Central in late 2018. At first glance, Business Central looks like a brand-new product, but it’s not – Dynamics 365 Business Central is the evolution of Microsoft’s popular ERP solution for SMEs: Dynamics NAV. Technology moves quickly in a cloud-first world, and it can...
Acora have signed the Microsoft Pledge, a commitment to reducing the UK’s future skills gap with regards to AI, Cloud Computing, Internet of Things (IoT) and Mixed Reality – otherwise known as the fourth industrial revolution. The pledge commits partners, like Acora, to help progress the skills we need as a...
