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End-User Support: How to Tackle the Bad Egg

End-user Support

Do you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in isolation, the effect of the bad egg is even...

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Acora Heads West – with Latest Acquisition

Acora News

We are delighted to announce the acquisition of Westgate IT, the South West’s premier IT Managed Services provider. The acquisition further increases Group revenues towards £40m and gives Acora direct access into the Bristol and Cardiff metropolitan areas, as well as the South West more generally. Bath-based Westgate provide...

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Staying Connected

Digital Transformation

We could all be forgiven for looking back on the past year and saying, ‘this isn’t what I signed up for’. As IT leaders, we’ve faced the unique situation of going, almost literally overnight, from operating as single locations with multiple users to working as multiple locations, each with...

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Making the most of Microsoft 365 Licensing

Microsoft

Almost every Microsoft customer has started shifting to subscription-based Microsoft 365 (M365) services. These are part of the growing ‘evergreen’ Microsoft ecosystem, where individuals and organisations pay a monthly fee for use-rights to a product, rather than buying a perpetual licence. The main advantages for end-users are a platform...

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Acora rises to the top of the MSP 501 2021 global rankings

Acora News

Annual MSP 501 Identifies Industry’s Best-in-Class Businesses Growing Via Recurring Revenue and Innovation We are thrilled and proud to announce that within just 1 year (and despite the pandemic!) Acora has climbed a whopping 40 spaces, ranking #5 globally in the 2021 Annual Channel Futures MSP 501 rankings. In...

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Return to Work (Part 2)

Digital Transformation

Focus: Security and Compliance In my previous post, I highlighted some of the considerations and challenges for IT teams as people return to the office. This time, I want to focus on the specific issues of security and compliance. During the pandemic, you may have temporarily relaxed or suspended...

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Return to Work (Part 1)

Digital Transformation

Focus: Reshaping IT Services and looking for advantages As a CIO you face a whole set of new challenges as people start returning to the workplace. In particular, you’re going to be dealing with ‘hybrid’ working models – some staff working from home and connecting remotely, some in the...

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Yep, it’s Windows 11!

Microsoft

As mentioned in our article on Wednesday, Windows… 11?, Microsoft held a Livestream event yesterday evening which announced the release of Windows 11. The feed on Microsoft’s website appeared to become overwhelmed just minutes into the event, I was completely cut off after only a few minutes… but thankfully,...

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