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There is still a lot of confusion surrounding the different types of IT support models, mainly because there are so many options and alternatives to in-house IT service desks out there! We thought we would explain the different types of sourcing solutions available, including near-shoring, co-sourcing and managed sourcing. IT Sourcing Models Generally, when certain business functions or operations are performed and managed by an...
Almost every day we read of data breaches, the misuse of customer information or some new hacking scandal. In this environment, any company using data extensively (and don’t we all?) must grapple with ever more regulation and acute consumer pressure. As a result, security and privacy of data are...
Microsoft have released their plans for the 2020 Wave 1 release coming in April, you can see the full plan here. As always, the plan covers the whole Dynamics 365 suite and so includes Customer Engagement, Finance and Operations and the one I’m most interested in – Business Central....
We’re delighted to announce that Colosseum Dental, one of the UK’s major providers of dentistry with over 70+ local clinics, has chosen Acora to implement their new Microsoft Dynamics solution. Acora were asked to support Colosseum Dental’s existing solution and its users back in 2016. “The support that we’ve had from...
Microsoft recently announced that Skype for Business Online will be retired on July 31st, 2021. Since 2017, all new Office 365 customers have been encouraged to use Teams instead. Teams is considered as the “hub for teamwork” in Microsoft 365 and it combines chat, video, calling, and document collaboration...
By David Murphy, Enterprise Architect at Acora. At Microsoft Ignite this year, a conference for IT support partners, I decided to focus on security. This is a boardroom conversation right now and as I type various news stories exist about major companies who have been breached – and I imagine, a lot more stories exist...
We have talked before about the need for, the real benefits of and the importance of digital transformation (the profound transformation of business and organisational activities, processes, competencies and models to fully leverage the blend of a mix of digital technologies with present and future strategies in mind). A first step...
A recent publication by Gartner focuses on the challenges global companies face when selecting an infrastructure service provider. They describe them as the following: Most enterprises’ contracts are based on statements of work that are 3 to 5 years old and, as such, are obsolete. It’s very difficult to write the...
Does your company include people who do their best work at night, after office hours? Or perhaps you’ve engaged the services of a strategist from out of state who needs access to important files anytime, anywhere. For these and other members of the growing remote workforce, maintaining access, connectivity,...