According to Gartner, CIOs have built closer relationships with their CEOs in 2020. The role of the CIO is changing. After a tumultuous year, their role has become less operational, more strategic and boards are sitting up to listen to the IT leaders in their organisations. Source: Gartner report:...
On Wednesday 19th of March 2020, the government announced that the changes to the IR35 tax system were going to be postponed for a year. This decision was mainly made to mitigate the impact of coronavirus on the economy. Currently, contractors are responsible for determining the IR35 status. However,...
In our 2020 Acora UK CIO we took a closer look at exactly how UK companies are spending their IT budgets. One of the topics that emerged is the difficulties in balancing between IT spend on day to day operations, vs IT spend which drives medium and long term...
When managing an IT Support function, excellent customer satisfaction is your holy grail. But do you know how to track, measure and improve it on an ongoing basis? Here are three simple steps to IT Support satisfaction Tracking and improving IT Support Desk customer satisfaction is an ongoing process....
The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not managed appropriately. It is not a simple task. Each Support engineer has their own...
Back when lockdowns began, furloughs, even complete shutdowns, were widespread. Since then, many businesses have started getting back to their offices again. But not without challenges. While businesses may be ready to operate under covid-precautionary measures, not all staff members are ready and able to get back to their...
IT Managed Service provider Acora Ltd completed its financial year 2020 in October, reporting strong revenue growth, a 40% like for like increase in EBITDA, and with the news it has concluded its first acquisition since receiving investment from Palatine Private Equity in April. CFO, Gary Page, comments on...
Acora announces its added Clever Dynamics apps into its Microsoft Dynamics 365 Business Central implementations. “With the many years of experience of working with Dynamics customers, The Clever Dynamics team provide apps that really work for the real world challenges our customers face day to day” explains Stuart Allen,...
