How do you know if your service desk is meeting your SLA? How do you identify training issues and threats to IT stability? Keeping track of key metrics is the key to a smooth and successful IT Support Desk but how do you know which numbers to focus on?...
Interruptions will happen. Systems will freeze – and no software or hardware is 100% failsafe. These things are facts of life. But it’s not the individual technical incident itself that poses the biggest risk to your organisation: it’s what happens next that really matters. Downtime costs UK businesses more...
MNH Sustainable Cabin Services (MNH) provides leading airlines such as Qantas, Emirates and Virgin Atlantic with essential services from headset provision to laundry servicing. More recently, following Covid-19, this has expanded to include anti-bacteria swabbing and testing services for onboard products. For a number of years, Acora has been...
Creative Flair Childcare, a nursery based in Coventry, reached out on social media to see if anyone could donate a computer. Owner and Director of Creative Flair Childcare, Jennifer Faulkner, wrote that their only computer failed to work after many years of sticky hands and lots of love from...
According to Gartner, CIOs have built closer relationships with their CEOs in 2020. The role of the CIO is changing. After a tumultuous year, their role has become less operational, more strategic and boards are sitting up to listen to the IT leaders in their organisations. Source: Gartner report:...
On Wednesday 19th of March 2020, the government announced that the changes to the IR35 tax system were going to be postponed for a year. This decision was mainly made to mitigate the impact of coronavirus on the economy. Currently, contractors are responsible for determining the IR35 status. However,...
In our 2020 Acora UK CIO we took a closer look at exactly how UK companies are spending their IT budgets. One of the topics that emerged is the difficulties in balancing between IT spend on day to day operations, vs IT spend which drives medium and long term...
When managing an IT Support function, excellent customer satisfaction is your holy grail. But do you know how to track, measure and improve it on an ongoing basis? Here are three simple steps to IT Support satisfaction Tracking and improving IT Support Desk customer satisfaction is an ongoing process....
