Just over a year ago, CrippsPG undertook a programme of review of its IT provision, which put their Service Desk under the spotlight. As explained by Mike Burton, CTO at CrippsPG: “One of the challenges we were constantly facing was retaining staff. Being headquartered so close to London is...
It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when they are considering proposing a managed service model, where the third party manages...
Are you an IT Support Desk Manager? Or maybe you have one reporting to you? It’s not a job for the faint-hearted. The pressure to perform to SLAs, to keep a team motivated and deliver a quality service for the user does require a certain set of skills and...
A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise them, and to enable effective resolution of issues. In an ideal world, the right ticketing system should...
Microsoft launched Dynamics 365 Business Central in late 2018. At first glance, Business Central looks like a brand-new product, but it’s not – Dynamics 365 Business Central is the evolution of Microsoft’s popular ERP solution for SMEs: Dynamics NAV. Technology moves quickly in a cloud-first world, and it can...
Acora have signed the Microsoft Pledge, a commitment to reducing the UK’s future skills gap with regards to AI, Cloud Computing, Internet of Things (IoT) and Mixed Reality – otherwise known as the fourth industrial revolution. The pledge commits partners, like Acora, to help progress the skills we need as a...
As your business evolves, it’s easy for technology and processes to get out of date, resulting in workplace inefficiencies that adversely affect productivity, employee satisfaction and customer experience. The Harvard Business Review found that 78% of senior enterprise business executives said they believe evolving towards a modern workplace is...
Celebrations! Acora has just been named as one of the top Managed Service Providers in the UK and number 43 globally in the 2020 annual Channel Futures MSP 501 rankings. For the 13th year running, MSPs from around the globe completed an exhaustive survey and application this spring to...
