The Acora approach
Our experience suggests it’s not the technology alone that will deliver the return on investment and all the potential benefits to you and your employees. What’s crucial is how the technology is designed and implemented, how the migration is managed, how the users are trained and how the users and platform are managed post installation.
Let us help you realise the full benefits available.
We follow a simple process
Our Advise, Transform and Manage approach helps you navigate your way through the complex technology adoption and management process. The approach is tailored for each client – we can work with you at each step or a specific mix that suits your needs.
Use the different elements of our approach to support your specific IT journey.
Advise – recommending the right direction for you
For all our client projects, our first step is to advise. To do this we listen. From day one we get to know your business, understand your specific challenges so that we can plan the best solution for your needs.
We can advise you on how to align your IT strategy to your business objectives, help you measure the performance of your IT services and make the right investments to support your business goals.
Our team of business and technical consultants, software developers, project managers and cloud architects will evaluate, recommend and design the right technical solution to your challenges.
Transform – implementing your solution effectively
Once we have designed the technical solution, we can begin to transform your IT so you are better placed to compete and win in the digital economy.
Our robust technology adoption and vendor management processes ensure that appropriate service levels, legal safeguards, commercial models and product roadmaps are ready and mature enough to sustain your business.
Our experienced team of project managers and technical consultants then follow a tested methodology to implement the solution on time, without business interruption and delivering the full benefits available.
This importantly includes smoothly migrating users, legacy systems, applications and data to your new platforms.
Essentially, we help your busy IT team to develop an IT platform and capability that supports your business in a cost-effective manner.
Manage – supporting the transformation for you
A future-proofed IT strategy, with best-in-class applications, residing on a brand-new infrastructure, all this is of no value if it is not properly supported.
We can take care of your infrastructure and support your end-users and applications, leaving your internal IT team to focus on core business priorities.
To do this successfully we have the leading systems, processes and tools necessary to deliver the service certainty that you demand. Acora has fully integrated ITIL standards within our Service Centres to ensure our processes are delivered in line with best practice.
- Understand the business problem
- Assess the options available
- Recommend and design the solution
- Build and implement the solution
- Migrate from the old platform
- Deliver all the benefits available
- Review the support options
- For the users and the platform
- Deliver support to required SLA
I have no worries about our IT whatsoever because Acora is accountable for everything and is a one-stop shop for all our IT needs. Acora is just like another department within our business and whenever the need does arise for IT advice or assistance then I can simply call the Acora helpdesk and be confident that my issue will be addressed immediately.
Managing Director, Scorpio
We have known Acora a long time and they have proven to be a very good partner for us. I am very happy with them as a team as they understand our business and know where we are going. We talk to them regularly about changes to our business and how they can support us.
Managing Director, Ardent
This joint partnership ensures we are delivering what what we need to do as a business. Acora are the technical experts supporting us. Being able to talk to them about our requirements means we can react more swiftly than relying solely on in-house resource.
This ensures we continue to deliver high levels of customer service.
Head of IT, ECIC