acoraNight

IT support 24/7/365

Download acoraNight datasheet

Your challenges

Is your business expanding in to international territories? Is your own internal IT team reluctant to work unsociable hours? Are you feeling the pressure to deliver an ’any time anywhere any device’ service to your end users?

Your solution

acoraNight, our out-of-hours service offeringoperates like your trusted day time IT service, but at night. Our 24/7/365 IT service desk can provide critical support when you need it, out of our two UK based office locations. So when your team clocks off at the end of the day, the service seamlessly switches over to our qualified and experienced service professionals.

Sleep easy, safe in the knowledge that customers and business critical IT are fully supported at all times.

How Acora completes your IT service

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Key features

  • Out-of-hours patching service with daytime change management approval
  • Self-service portal for end users to log tickets and track progress
  • Options to integrate our own service platform to improve your service experience during core hours and enable seamless handover to our out-of-hours team
  • Flexible contract lengths – from 12 months upwards
  • Option to include an overnight  “major incident manager” to  provide you with regular overnight updates

To learn more about our acoraNight service, download our datasheet here.

Download

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