First line Service Desk to support internal IT teams

Download acoraDesk datasheet 

Your challenges

Do you need to scale your IT team to support your business growth? Is it difficult to find cover for weekends and out of hours? Do you need to free up your internal IT team to focus on important business initiatives that positvely impact your bottom line?

Your solution

We can deliver 24/7 service desk support from our dual UK-based service centres.

Our acoraDesk service offering enables you to offload end user support and service requests in a cost effective way, so that your team has more time to focus on managing the core environment and IT initiatives that have the biggest impact to your business. You can also choose to extend the IT service you provide outside of core hours to cover nights and weekends, meaning your team doesn’t need to be on call unless it’s a real emergency.

Resolve staffing issues

Finding cover for sickness and absenteeism, recruiting new staff, upgrading skill levels, keeping up with the pace and change of new technologies – all these factors can be a burden on your time. Leveraging our service desk gives you complete flexibility over your resource issues, as well as access to additional skills and the very latest industry tools and technologies.

How Acora completes your IT service


Key features

  • Monthly service reporting and contractual SLAs
  • Flexible contract terms – from 12 months upwards
  • Extended hours if required from our UK based 24/7/365 service desk
  • myacora self-service portal to enable enables users to log tickets and service requests
  • Option to use our extended platform myacora+ to manage your 3rd line calls
  • Consistent call response times – we target to answer all telephone within 10 seconds

With this extended pool of people I don’t have to worry about day to day management of my team. Days off sick are Acora’s problem, not ours.

Jason Shaw, IT Director, GVA

To learn more about our acoraDesk service, download our datasheet here


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