24/7 IT systems support
Does your business demand that your IT Systems and data are fully supported and available 24/7/365? Does your team have the ability to support the breadth of technologies that your business relies on around the clock? Managing your infrastructure is an important part of IT operations but as a busy team you have to strike the right balance between supporting business as usual and delivering innovative new services.
How Acora can help
Enhance your capabilities to deliver a critical platform to your business with acoraManage.
As your environment grows and becomes more complex, the demand for additional skills in your team becomes greater. Our acoraManage package enables you to pass support for part, or all, of your IT infrastructure to us helping you to improve availability and reduce the risk of downtime.
Along with providing day-to-day support of your IT infrastructure, our team of experts will carry out all of the “business as usual” maintenance activities and monitor key components of your infrastructure to ensure maximum uptime using industry leading management systems and tools. This enables you to focus on the needs of your end users and IT initiatives that add most value to your business.
Round-the-clock support
On a 24/7 basis, our team will not only provide proactive support of your IT infrastructure but are also available to your IT team as an escalation point for any issues or problems that may need additional skills to resolve.
A modern-day service desk experience
Use our experienced, highly trained resources supported by our systems and tools to manage your infrastructure, reduce downtime and enhance the reputation of IT in your business.
How Acora completes your IT service
Key features
- Full 24/7/365 support and maintenance of all or part of your IT infrastructure platform
- Out-of-hours patching and back-up to help reduce risks such as security breaches or downtime
- Deployment of and integration to leading industry management tools such as CA Monitor and LANDESK
- Access to the myacora self-service portal for logging incidents or requests and accessing service reports
- Proactive analysis of capacity and usage to help plan and size your environment before you have an issue
- Add scale and flexibility to your business
- Fixed monthly charges to agreed SLAs
Why Acora
24/7 UK-based operation
Mid market focus
25 years pedigree
Market leading systems
Mature Processes
ITIL Aligned Processes
Monitoring tools
Highly trained service community
Our Customers
I have no worries about our IT whatsoever because Acora is accountable for everything and is a one-stop shop for all our IT needs. Acora is just like another department within our business and whenever the need does arise for IT advice or assistance then I can simply call the Acora helpdesk and be confident that my issue will be addressed immediately.
Ian Cowie
Managing Director, Scorpio
We have known Acora a long time and they have proven to be a very good partner for us. I am very happy with them as a team as they understand our business and know where we are going. We talk to them regularly about changes to our business and how they can support us.
Neil Crowther
Managing Director, Ardent
This joint partnership ensures we are delivering what what we need to do as a business. Acora are the technical experts supporting us. Being able to talk to them about our requirements means we can react more swiftly than relying solely on in-house resource.
This ensures we continue to deliver high levels of customer service.
David Beldham
Head of IT, ECIC
Get in touch
The Acora team is ready and waiting to understand your challenges and see how we can help.
Contact details
Acora
Pegasus House, 1 Cranbrook Way, Shirley, Solihull B90 4GT
Acora
Acora House, Albert Drive, Burgess Hill, West Sussex RH15 9TN
01444 221123
International callers please use: +44 1444 221123