The Definitive Guide to IT Managed Services

Edition 1 – November 2018

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IT managed services are an incredibly valuable, but often misunderstood, option for helping your organisation reach its strategic IT goals. When deployed correctly, you stand to make savings in terms of time, resources and money.

But to realise the maximum available benefits you need to comprehend the many different delivery models used by managed services providers – and how they fit your own operating models and processes. And you need to know how to sell the concepts to your senior decision makers – and the rest of your employees.

Managed services are not always an off-the-shelf offering. With flexible delivery models, service levels and coverage options you can build a package to suit your requirements. This guide will help you understand what to expect from an MSP, and outline your part in the equation, so you can be sure of getting the deal your business needs.

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david phillips

I have no worries about our IT whatsoever because Acora is accountable for everything and is a one-stop shop for all our IT needs. Acora is just like another department within our business and whenever the need does arise for IT advice or assistance then I can simply call the Acora helpdesk and be confident that my issue will be addressed immediately.

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We have known Acora a long time and they have proven to be a very good partner for us. I am very happy with them as a team as they understand our business and know where we are going. We talk to them regularly about changes to our business and how they can support us.

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Managing Director, Ardent

This joint partnership ensures we are delivering what what we need to do as a business. Acora are the technical experts supporting us. Being able to talk to them about our requirements means we can react more swiftly than relying solely on in-house resource. This ensures we continue to deliver high levels of customer service.

David Beldham 
Head of IT, ECIC

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