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The Definitive Guide to IT Managed Services

Edition 1 – November 2018

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Introduction

IT managed services are an incredibly valuable, but often misunderstood, option for helping your organisation reach its strategic IT goals. When deployed correctly, you stand to make savings in terms of time, resources and money.

But to realise the maximum available benefits you need to comprehend the many different delivery models used by managed services providers – and how they fit your own operating models and processes. And you need to know how to sell the concepts to your senior decision makers – and the rest of your employees.

Managed services are not always an off-the-shelf offering. With flexible delivery models, service levels and coverage options you can build a package to suit your requirements. This guide will help you understand what to expect from an MSP, and outline your part in the equation, so you can be sure of getting the deal your business needs.

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Managing Director, Scorpio

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David Beldham 
Head of IT, ECIC

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