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Why the customer experience must be a top priority for IT teams

Acora News

Technology leaders and their teams are usually more tangentially associated with delivering great customer experience (CX). Contributing, yes, but not necessarily taking a central role in driving the customer experience. The assumption is that marketing teams, led by the chief marketing officer or marketing director, would take the CX...

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With cyber risks growing, how much should you be spending on cybersecurity?

Acora Business Software

Cybersecurity worries, compliance concerns, and the impact thereof is still growing quickly, with COVID-19 introducing a range of new issues. Yet, in our 2020 CIO survey, senior tech leaders reported that an average of just 9% of IT budgets is dedicated to cybersecurity services. Do companies get sufficient cybersecurity...

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