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The risks of prioritising operational IT spend over strategic IT spend

Acora News

In our 2020 Acora UK CIO we took a closer look at exactly how UK companies are spending their IT budgets. One of the topics that emerged is the difficulties in balancing between IT spend on day to day operations, vs IT spend which drives medium and long term...

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3 Simple steps to improve Customer Satisfaction

Acora News

When managing an IT Support function, excellent customer satisfaction is your holy grail. But do you know how to track, measure and improve it on an ongoing basis? Here are three simple steps to IT Support satisfaction Tracking and improving IT Support Desk customer satisfaction is an ongoing process....

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10 tips for managing the human side of IT

Acora News

The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not managed appropriately. It is not a simple task. Each Support engineer has their own...

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How can you plug temporary gaps in your IT service desk?

Acora News

Back when lockdowns began, furloughs, even complete shutdowns, were widespread. Since then, many businesses have started getting back to their offices again. But not without challenges. While businesses may be ready to operate under covid-precautionary measures, not all staff members are ready and able to get back to their...

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Top 5 Must have processes for IT service management

Acora News

Now more than ever, organisations are investing in IT Service Management to help them become more efficient and save money in these times of austerity. Here are the five service management process that every organisation should follow. In these times of uncertainty we are all now familiar with a...

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Does your existing IT support provider deliver on these vital KPI’s?

Acora News

To assess how well your IT support provider is performing, transparency is essential. How effectively and efficiently are incidents being resolved? To what extent are user expectations being met? What areas are in need of improvement – and what form should that improvement take? Your organisation deserves a clear...

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Why have 5 of the Top 50 UK law firms chosen to outsource some or all of their IT support services to Acora since the Covid-19 pandemic hit.

Acora News

Acora, strengthened by its acquisition of Plan-Net in 2019, is the largest provider of support services to the UK legal sector. In particular, law firms can access Acora’s high-performance, legal specialised, UK-based, 24/7 service centre to serve some or all of their end-user and infrastructure support needs. Long-standing clients...

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The 3 reasons why Service Desks fail

Acora News

A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness of your business. However, nowadays service desks face many new challenges such as how to supporting and the increased security...

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