Data Centre Manager

Employment Type
Full time
Burgess Hill

Role Purpose

Forming part of the Operations management team, you will own Acora’s private cloud operation and lead the team which keeps our customers online, all of the time.

Key Responsibilities

Business Development: Evidence complete control of existing overhead and contribute to investment forecasting
Operational Excellence: Lead the Platform Team to drive efficiency and innovation
Ensure the Platform Team is appropriately resourced and balanced technically, with role and responsibilities clearly defined
Strategic Acquisition: Assist post-acquisition integration process as required
Customer Retention: In conjunction with the wider Service Operation teams, ensure the Platform Team achieves ensure all SLA and OLA targets
Innovation: Empower the Platform Team to work with the CTO Office to research, propose and pilot technology solutions within the private cloud environment
Talent: Be an inspirational coach, mentor and leader within the Acora management structure

Skills and Experience

Experienced in managing a hosted infrastructure, ideally shared across a customer base and with a career journey that started in technical roles
Experienced in cost control and projection of owned infrastructure
Experienced in working within an ITIL framework and willingness to attain ITIL certification
Familiar and adept with day-to-day business applications and tools, such as the Microsoft suite, a CRM tool and Service Desk applications
Have prior experience of working in an organisation operating to international standards such as ISO 9001, ISO 20000, ISO 27001 or BS 25999
Absolutely be expected to wholeheartedly pursue and endorse the company’s vision and values

For more information about this position, please email and include a copy of your CV

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