Work with us

Marketing Executive

Employment type: Full time
Salary: Competitive
Office: Solihull/Burgess Hill

The role of Marketing within Acora
We are a growing, ambitious company. Marketing is there to find and attract new customers. That means designing, delivering and tracking pipeline busting programmes to fuel our business growth. We want campaigns that are creative, innovative and effective.

We are only a small team so whilst the below explains the core of the role, the applicants should be prepared for change, able to help the broader challenges of the moment and work together to hit targets.

The most important criteria from which we will select the ideal candidate from are their proven and visible enthusiasm, energy and desire. This, experience and a good match to the below will help support the progression of Acora through effective lead generation.

• Responsible for updating and maintaining Acora websites and Acora intranet
• Execution of email campaigns
• Liaise and network with a range of stakeholders: customers, colleagues, agencies and vendors
• Manage the production of materials; emails, brochures, web pages, newsletters and press releases
• Writing web and email copy to support campaigns and propositions
• Manage the effective distribution of marketing materials both internally and externally
• Maintain and update customer databases on CRM
• General event administration
• Evaluate the effectiveness of marketing campaigns
• Support the individual needs of the sales team within agreed annual tactical plans
• Support PPC campaigns Internal communications
• Monthly customer e-newsletter
• Create and edit collateral for various business activities
• Drive the creation of customer references/case studies in partnership with Account Managers
• Leverage vendor relationships to deliver partner specific marketing activities
• Use online content management tools to update the website with new content
• Work with internal colleagues and assist in the day-to-day administration of customer data
• Create a monthly report covering all the marketing activities within the plan.

A perfect skill set (we recognise no one has all of them!) would include strength in support tools such as:

• Powerpoint
• CSS
• HTML
• CRM
• Excel
• Adobe InDesign / Photoshop

And strength with experience in use of:

• PPC & Google Adwords
• Social (Twitter/Linkedin)
• SEO based writing
• Proposition creation
• Story telling
• Creative targeting

To apply for this position, please email yourcareer@acora.com with a copy of your CV.

Escalation Infrastructure Support Analyst 24/7

Employment type: Full time
Salary: Competitive
Office: Solihull

• Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function.
• Work with your colleagues on the Client Services teams to effectively monitor customer systems and network performance, to process events and manage Incidents and Service Requests.
• Receive escalations from the Infrastructure Leads within the Client Services teams and act as overflow for these teams.
• Communicate fully and effectively with customers throughout the incident lifecycle, ensuring that at all times the customer is fully aware of the status of their incident or service request.
• Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
• Work from or travel to customer sites to provide extended Service Desk services to the customer beyond that provided from our office locations as required.
• Work with the Change Management team to write and implement change requests to ensure minimum impact to the customer when undertaking essential work and maintenance.
• Ensure that all work carried out for customers is recorded using in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract / contract line.
• Maintain a level of technological competence that remains current and fit-for-purpose in your role, highlighting any training needs to your line manager where appropriate.
• Ensure where possible, or highlight where not, that Acora fulfils its contractual obligations to its contracted services customers.
• Develop, over time, a knowledge of our customers’ businesses and organisation, including key users of technology and their needs

To apply for this position, please email yourcareer@acora.com with a copy of your CV.

Infrastructure Support Analyst 24/7

Employment type: Full time
Salary: Competitive
Office: Solihull

• Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function.
• Work with your colleagues on the Infrastructure Team to effectively monitor customer systems and network performance, to process alerts and manage Incidents and Service Requests. Receive escalations from the EUC Lead escalate effectively to achieve the highest level of customer service.
• Communicate fully and effectively with customers throughout the incident lifecycle, ensuring that at all times the customer is fully aware of the status of their incident or service request.
• Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
• Work from or travel to customer sites to provide extended Service Desk services to the customer beyond that provided from our office locations as required.
• Provide Problem Management by using all the information to hand to identify, prevent or resolve either ongoing or potential issues that would adversely affect a customer.
• Work with the Change Management team to write and implement change requests to ensure minimum impact to the customer when undertaking essential work and maintenance.

To apply for this position, please email yourcareer@acora.com with a copy of your CV.

Acora Academy and Internships

Acora runs an Academy scheme for students looking to gain work experience in IT, we also offer summer internships which can lead to job opportunities. For more information about this scheme, please email yourcareer@acora.com with a cover letter explaining a little about yourself and why you would like a placement with us.