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Do you share our desire to be a game changer in the IT Managed Services industry and solve the mid market dilemma? If yes, then Acora needs you!
Over the past few years our business has expanded, both organically and through strategic acquisitions, and we are on a mission to continue recruiting ambitious and talented people to continue our growth adventure.
At Acora we strongly believe this is a great place to work. With dedicated support and development opportunities readily available, you can continue on your personal career path whilst being part of the bigger Acora growth journey.
Check out our latest job opportunities below, and let us know if one catches your eye. You can also reach out to our friendly recruitment team by emailing your CV to yourcareer@acora.com.
Location: Cape Town, South Africa
Key Responsibilities: Providing first-line technical support and ensuring efficient resolution of client incidents and requests
Employment Type: Full-Time | Location: Cape Town, South Africa | Key Responsibilities: Providing first-line technical support and ensuring efficient resolution of client incidents and requests
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As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving.
• Act as the first line of technical support, handling incidents, requests, and alerts raised through ServiceNow or other communication channels • Provide first-level diagnosis and resolution for issues related to Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Escalate complex issues to second- or third-line teams while maintaining ownership and ensuring timely updates to the customer • Monitor and maintain system performance alerts and security-related events in line with MSP operational procedures • Adherence to documented processes and procedures, including technical procedures and knowledge base articles • Support user account management, password resets, and access provisioning through Active Directory / Entra ID • Ensure incidents and requests are logged, prioritised, and resolved within agreed service levels (SLAs) • Collaborate with other internal teams to support continuous service improvement and maintain high standards of security and compliance • Participate in shift-based or on-call rotations where required to provide 24/7 operational coverage
• Strong working knowledge of the latest (and minus one) Microsoft operating systems (Windows / Windows Server) • Experience using ServiceNow or similar IT service management tools • Proficiency with Microsoft Cloud technologies, including Azure and related services • Hands-on experience with Active Directory / Entra ID administration and troubleshooting • Good understanding of Microsoft 365 applications and user support • Knowledge of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to explain technical issues in simple terms • Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset • Experience working in an MSSP or security-focused environment is desirable but not essential
• Excellent Customer Service skills • Strong interpersonal skills • Ability to manage each Customer as an individual • Demonstrative ‘Can do’ attitude at all times • Flexible • Punctual at all times • Team Player • Excellent communication skills • Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment • Excellent multi-tasking skills
For more information about this position, please email yourcareer@acora.com and include a copy of your CV
Location: Sri Lanka
Key Responsibilities: Providing on-site technical support and resolving end-user hardware and software issues
Employment Type: Full-Time | Location: Sri Lanka | Key Responsibilities: Providing on-site technical support and resolving end-user hardware and software issues
As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices.
• Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs) • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery • Support security and compliance requirements, including endpoint protection, patching, and secure device handling • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement • Participate in shift-based or on-call rotations where required to support business operational needs
• Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment • Experience using ServiceNow or similar IT Service Management (ITSM) tools • Solid understanding of Active Directory / Entra ID administration and troubleshooting • Good working knowledge of Microsoft 365 applications and end-user support • Familiarity with Microsoft Cloud technologies, including Azure, is desirable • Understanding of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels • Strong analytical and problem-solving skills with a proactive, solution-driven mindset • Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential
Location: London
Employment Type: Full-Time | Location: London | Key Responsibilities: Providing on-site technical support and resolving end-user hardware and software issues
As Deskside Support Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving.
• Act as the first line of technical support, handling incidents, requests, and alerts raised through ServiceNow or other communication channels. • Provide first-level diagnosis and resolution for issues related to Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure). • Escalate complex issues to second- or third-line teams while maintaining ownership and ensuring timely updates to the customer. • Monitor and maintain system performance alerts and security-related events in line with MSP operational procedures. • Adherence to documented processes and procedures, including technical procedures and knowledge base articles. • Support user account management, password resets, and access provisioning through Active Directory / Entra ID. • Ensure incidents and requests are logged, prioritised, and resolved within agreed service levels (SLAs). • Collaborate with other internal teams to support continuous service improvement and maintain high standards of security and compliance. • Participate in shift-based or on-call rotations where required to provide 24/7 operational coverage.
• Strong working knowledge of the latest (and minus one) Microsoft operating systems (Windows / Windows Server). • Experience using ServiceNow or similar IT service management tools. • Proficiency with Microsoft Cloud technologies, including Azure and related services. • Hands-on experience with Active Directory / Entra ID administration and troubleshooting. • Good understanding of Microsoft 365 applications and user support. • Knowledge of ITIL service management principles and best practices. • Excellent communication and customer service skills, with the ability to explain technical issues in simple terms. • Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset. • Experience working in an MSSP or security-focused environment is desirable but not essential.
Ideally minimum of 2 years experience in a similar Deskside role. Position is full time based at the clients site each working day. Experience of working in a corporate office environment.
Location: Leeds
Employment Type: Full-Time | Location: Leeds | Key Responsibilities: Providing on-site technical support and resolving end-user hardware and software issues
Location: Exeter
Employment Type: Full-time | Location: Exeter | Key Responsibilities: Providing on-site technical support and resolving end-user hardware and software issues
• Excellent Customer Service skills. • Strong interpersonal skills. • Ability to manage each Customer as an individual. • Demonstrative ‘Can do’ attitude at all times. • Flexible. • Punctual at all times. • Team Player. • Excellent communication skills. • Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment. • Excellent multi-tasking skills.
Location: Norwich
Key Responsibilities:
Employment Type: Full-Time | Location: Norwich | Key Responsibilities:
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
• To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs Achieving individual KPIs and in turn contributing to the success of the department • Answering telephone calls from customers with technical problems and queries • Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures • Creating, administrating, and disabling active directory objects • Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes • Performing software updates and installations on end users’ workstations and servers • Raising cases from emails received by the department and from the proactive monitoring system • Escalating incidents to senior support team members or external suppliers when required • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditations
• Proven experience working within a customer service based role • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers • Organisation and time management skills • To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner • Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment
Key Responsibilities: Leading IT operations and service delivery for Acora's South Africa operations
Employment Type: Full-Time | Location: Cape Town, South Africa | Key Responsibilities: Leading IT operations and service delivery for Acora's South Africa operations
The Head of SA Operations is responsible for ensuring the consistent delivery of services from Acora’s South Africa operations, in line with agreed policies and procedures, meeting defined quality standards and operating within approved budgets.
You will be part of our Global solution delivery in order to ensure seamless customer service, this role oversees the day-to-day performance of support teams, infrastructure services, and operational platforms, maintaining high standards of availability, reliability, and client satisfaction, aligned to our global processes and ways of working.
The role involves both direct line management and matrix management, requiring strong cross-functional leadership and the ability to influence and coordinate with team members and their managers based in other regions or countries.
Service Operations & Delivery • Attainment of contracted Service Levels / Customer Satisfaction. • Lead all local IT operations across 1st–3rd line support including Service Desk & Infrastructure functions. • Ensure robust ITIL-based practices are embedded and adhered to. • Oversee incident, problem, change, and capacity management for all client environments. • Monitor and improve service performance in line with SLAs, KPIs, and compliance frameworks. • Ensuring the successful implementation of both new Services into the regional location in line with defined Transitional processes.
People Management (Direct and Matrix) • Provide direct line management to IT operational staff. • Collaborate with managers in other regions to matrix-manage globally distributed technical teams. • Set clear objectives, coach team members, and influence resource prioritisation across regional reporting lines. • Support adherence to global processes and standards.
Culture • Developing a culture of Service Improvement to drive enhancements to the Global Operation. • Fostering collaboration between the SA teams and the other Global Operational teams. • Ensuring the awareness / adherence to Acora policies / process for all Staff. • Alignment to development pathways to enable the continued growth of the SA operation, therefore contributing to the growth in the Global Operation.
Continuous Improvement & Transformation • Lead automation, documentation, tooling, and process improvement initiatives aligned to Global standards. • Drive operational readiness for new service onboarding and transformation projects. • Champion a culture of accountability, learning, and client-centricity.
Security, Risk & Governance • Ensure all operational activities are aligned with cyber security best practices. • Work closely with our security and Compliance teams to maintain operational resilience.
Client & Stakeholder Engagement • Act as a senior point of contact for operational matters across the client portfolio. • Present service performance updates to internal executives. • Contribute to solution design and onboarding conversations from an operational readiness perspective.
• Proven track record in leading IT Operations within a Managed Service Provider, ideally as part of a Global solution • Experience managing / working as part of hybrid teams, including matrix structures across countries or regions • Strong understanding of modern IT ecosystems including Microsoft 365, Azure, and hybrid networks • Demonstrated success improving service operations through tooling, automation, and standardisation • Excellent leadership and people-management skills across direct and matrix structures • Strong communication and stakeholder management, including client-facing interactions • Deep knowledge of ITIL service management and operational reporting • Ability to prioritise and execute in a high-paced, multi-client environment. • ITIL Foundation
• ITIL v4 Managing Professional or equivalent (desirable) • Technical certifications (e.g., Microsoft, Cisco, AWS) preferred but not essential
Key Responsibilities: Being the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests.
Employment Type: Full-Time | Location: London | Key Responsibilities: Being the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests.
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills.
You will be working on site at one of our London clients on a Rota basis between the hours of 07:00 and 19:00 Monday to Friday.
Key Responsibilities: Providing face-to-face and on-site technical support to end users.
Employment Type: Full-Time | Location: London | Key Responsibilities: Providing face-to-face and on-site technical support to end users.
Key Responsibilities: Ensuring the smooth operation of our infrastructure systems.
Employment Type: Full-Time | Location: Cape Town, South Africa | Key Responsibilities: Ensuring the smooth operation of our infrastructure systems.
The Infrastructure Analyst will play a pivotal role in ensuring the smooth operation of our infrastructure systems by providing timely event and incident management, triage, investigation, resolution, and proactive identification of improvement opportunities. Reporting to the Infrastructure Manager, the successful candidate will collaborate closely with various teams to maintain and enhance our infrastructure services.
• Work in alignment with the Event and Incident processes to provide efficient event triage, investigation, and resolution • Adhere to Key Performance Indicator (KPI) measures to ensure timely resolution and minimise impact on infrastructure services • Collaborate with the L1, L2, and L3 teams to investigate and resolve incidents or requests that have been triaged • Follow Incident and Request processes to ensure prompt resolution and customer satisfaction • Receive escalated incidents and requests from L1, creating knowledge articles as required for training and mentoring purposes • Identify underlying issues in resolved incidents or requests and raise problem tickets for review and action by L3 teams and collaborate on deploying resolutions into client environments • Ensure that recurring issues are addressed effectively to prevent future disruptions • Execute standard changes on customer estates as assigned by the Change owner, including Tech Ops, Sec Ops, or Clients through the Acora TAM (Technical Account Manager) platform • Ensure changes are implemented following established protocols and documentation • Proactively identify opportunities for Continuous Service Improvement (CSI) within the infrastructure domain • Raise technical CSI initiatives to the Technical Authority within Acora for evaluation and implementation
• Proven in infrastructure operations or a similar role, ideally in a Managed Services Provider • Proficiency in incident management and troubleshooting methodologies • Strong understanding of ITIL framework and processes • Experience with standard change execution and change management procedures • Excellent communication and collaboration skills • Ability to prioritize tasks and work effectively under pressure • ITIL certification(s) is a plus • Experience and working knowledge of the following technologies or methodologies: Microsoft Server (DNS, DHCP, GPO etc), InTune, Windows Endpoints (Windows 10,11), Mimecast, AVD, Exclaimer, Azure, Microsoft 365 products
• Opportunity to work in a collaborative and innovative environment • Career development and training opportunities • Competitive salary and benefits package • Chance to contribute to the success and growth of a leading IT service provider
Location: Remote (UK)
Key Responsibilities: Own and drive the technical delivery programme for a major enterprise customers.
Employment Type: Full-Time | Location: Remote (UK) | Key Responsibilities: Own and drive the technical delivery programme for a major enterprise customers.
As Principal Delivery Lead, you will own and drive the technical delivery programme for a major enterprise customers, providing architectural leadership, mentoring engineering teams, and ensuring successful business outcomes.
This role combines strategic leadership with hands-on technical depth, working closely with customer stakeholders, engineering teams, and Microsoft account representatives to shape platform evolution and technical strategy. The ideal candidate has strong expertise in Azure, distributed data platforms, and modern software architecture, alongside the communication and leadership skills to influence and advise at C-level.
Architecture & Engineering Leadership • Lead the design and delivery of complex cloud and data solutions on Azure • Produce and assure both high-level and low-level architecture designs • Define standards, patterns, and best practices across engineering teams • Provide technical oversight across multiple concurrent workstreams • Ensure solutions meet requirements for scalability, performance, and security
Technical Mentoring & Capability Development • Mentor and coach engineering teams on modern engineering practices • Support upskilling in areas such as data engineering, DevOps, and automation • Champion continuous improvement and engineering excellence
Customer Engagement & Advisory • Act as a trusted technical advisor to CTO-level stakeholders • Lead technical workshops, discovery sessions, and design forums • Communicate complex technical concepts clearly to technical and non-technical audiences • Build strong relationships with customer leadership and engineering teams • Attend on-site client meetings and collaborative sessions as required
Microsoft Engagement & Strategic Alignment • Collaborate with Microsoft account teams on product alignment and roadmap planning • Stay informed on platform evolution to influence customer adoption strategies • Identify opportunities for joint innovation and capability uplift
Commercial & Operational Support • Contribute to statements of work, proposals, estimates, and roadmaps • Help identify technical risks and define mitigation strategies • Support governance, reporting, and stakeholder alignment activities
Software & Data • C#: Deep expertise in .NET development and building high-performance applications. • SQL: Strong database design, advanced query writing, and performance tuning skills. • Apache Spark: Hands-on experience developing and optimizing distributed data-processing pipelines. • PySpark: Proven ability to deliver production-grade Spark workloads in PySpark; Scala familiarity beneficial. KQL: Solid experience writing effective Kusto queries for analytics and monitoring.
Cloud & Architecture • Azure networking and Entra ID • Event-driven architectures: Event Grid, Event Hub, Service Bus • Real-time data platforms (Stream Analytics, Azure Data Explorer) • Design of Landing Zones and Enterprise Data Mesh architectures • Azure Databricks (5+ years) • Azure Fabric / Synapse (3+ years)
Data Governance • Experience with Microsoft Purview and governance frameworks
Delivery & Leadership • Experience leading technical workshops and architecture forums • Strong technical presentation skills (PowerPoint) • Proven experience working in enterprise-scale environments • Comfort working across organisational boundaries
• Strong communicator with the ability to influence at all levels • High degree of ownership and accountability for technical outcomes • Collaborative, pragmatic, and customer-focused mindset • Ability to balance strategic leadership with hands-on delivery • Passion for modern engineering practices and capability development
Key Responsibilities: Drive customer-focused marketing, strengthen our presence in local communities, and work closely with our sales teams to ensure marketing directly supports retention, cross-sell, and account growth.
Employment Type: Full-Time | Location: Norwich | Key Responsibilities: Drive customer-focused marketing, strengthen our presence in local communities, and work closely with our sales teams to ensure marketing directly supports retention, cross-sell, and account growth.
As Senior Marketing Executive you will take the lead in devising and executing our marketing plan, from digital campaigns and website management to events, social, content creation, and partner marketing with vendors such as Microsoft and cyber security providers. Working closely with the wider Marketing team at Acora Group, you will have the opportunity to collaborate on a regular basis, share insights and continue to develop a growing function within both arms of the business.
• Lead the planning of integrated marketing campaigns that support customer retention, cross-sell, and service adoption across the full-stack of services and products • Partner with sales teams to ensure campaigns are actionable, targeted, and supported with the right content, messaging, and follow-up frameworks • Act as the link between marketing, sales, and technical teams to ensure consistent storytelling and value-driven propositions • Develop customer-led content and campaigns that deepen engagement, reinforce value, and highlight the impact of our services • Enhance communication across the customer lifecycle including onboarding, service updates, monthly sales and marketing updates, product launches, and renewal communications • Build feedback loops to understand customer needs and influence future marketing topics, messaging, and product positioning • Support and lead local engagement activities, including business networks, chamber events, community sponsorships, and brand visibility initiatives across the UK, with a focus on the Norwich/Norfolk & Solihull/West Midlands regions • Manage and optimise vendor MDF/funding, ensuring campaigns meet criteria, maximise ROI, and align with partner priorities (e.g., Microsoft, cyber vendors) • Monitor performance metrics, delivering insight-driven recommendations to improve effectiveness of campaigns and customer engagement • Support CRM, marketing automation, and segmentation to enhance campaign delivery, the sales lifecycle flow and customer journeys
• Experience in B2B marketing, ideally MSP, IT services, or tech-led environments • Demonstrated ability to lead or influence marketing strategy while remaining hands-on in delivery • Strong understanding of customer marketing, lifecycle communication, and service-led propositions • Norwich based, and willingness to travel to London when required • Experience working closely with sales teams to build integrated campaigns and enablement • Excellent copywriting and messaging skills • Proactive, organised, and confident in owning end-to-end projects
• Ability to understand Acora One’s range of services and products available to customers • Great people skills, communicating clearly and effectively with internal and external team members
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
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Acora is thrilled to announce that for the third year running, we have received the Best Companies ‘One to Watch’ Accreditation. With a philosophy of striving to be the best we can be, as a business we challenge ourselves to raise our game each day, and by being a great place to work we can in turn deliver the best services and experiences for our Managed IT and Cyber customers.