Companies supplying maintenance and repair services face growing competition and a need to balance cost and resource pressures with maintaining a high level of customer service. As a specialist providing Microsoft Dynamics NAV to companies in this sector, Acora understands its specific needs and our expert team is already helping many organisations overcome these challenges.
Our customers are using NAV to quickly respond to customer service requests, effectively organising their resources and thus improving customer satisfaction. NAV is providing their staff with the information they need to make profitable decisions about the costs, inventories, workloads, and financial returns of their service operations.
NAV enables effective management of service contracts. It’s easy to set up and track contract periods, warranties and service level agreements. Users can track response times and capture data on contract fulfilment and history helping ensure profitable quotes and agreements.
For organisations with engineers providing on-site maintenance NAV offers functionality to enable them to:
- Manage resources including drag and drop scheduling of engineers
- Record and maintain van stocks
- Record time spent and items used on each job via a handheld device or smartphone
- Record any faults found for reporting
- Record data offline where reception is poor, synchronising when connected
I have no worries about our IT whatsoever because Acora is accountable for everything and is a one-stop shop for all our IT needs. Acora is just like another department within our business and whenever the need does arise for IT advice or assistance then I can simply call the Acora helpdesk and be confident that my issue will be addressed immediately.
Managing Director, Scorpio
We have known Acora a long time and they have proven to be a very good partner for us. I am very happy with them as a team as they understand our business and know where we are going. We talk to them regularly about changes to our business and how they can support us.
Managing Director, Ardent
We’re confident that Acora will always be as hands on and involved as we need them to be. Our Account Manager is very communicative and we hold regular meetings to discuss ideas, future projects and to get advice, that extra-effort will help us to get the best out of our solution.
Group Finance Manager, CT Automotive
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