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Microsoft Dynamics 365 for Sales, previously known as Dynamics CRM, is a customer relationship management tool. It supports your marketing and sales team with intelligent functionality, driving the optimisation of business intelligence, campaign management and many other key customer relationship matters.

365 for Sales can help reduce costs and increase profitability by organising and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. The software can deliver a return on investment (ROI) through marketing automation, customer service, and sales force automation.

With a CRM system, everything from customer accounts to sales opportunities to customer leads and account activity in the cloud, plus relationships involving mobile sales, come into easy view for collaboration and rapid decision-making. Store and leverage data and analytics for the big picture of your business from many angles. Or drill down into the system’s features and tools specifically for sales, service, marketing, and social intelligence.

Download our brochure on Dynamics 365 today for a more in-depth understanding of the functionality and capability of the software:

Download Brochure

Sales functionality

Sales by Microsoft Dynamics provides a complete and intuitive solution that can help salespeople be more productive so they can focus on what’s most important—delivering amazing customer experiences.

The combination of Microsoft Dynamics 365 for Sales, Office 365, and Power BI drives sales productivity by making teams highly connected and collaborative so they can close more deals, faster.

Sales functionality key benefits:

Stay focused
Improve visibility into sales performance and make better decisions based on insight.
Win faster
Work more efficiently with seamless, familiar, easy-to-use solutions. Engage and collaborate around strategic deals.
Build trust
Align buy and sell cycles to drive personalised engagement. Interact consistently with customers across touch points.

Marketing functionality

Microsoft Dynamics Marketing is an integrated marketing resource management solution for marketing operation, planning, execution, and analytics across all channels—email, digital, social, SMS, and traditional.

Marketing functionality key benefits:

Build brand
Deliver consistent, compelling experience across touch points and plan across internal and external resources.
Engage one-to-one
Personalise engagement via targetted, multistage campaigns and devlier targeted, relevant content at the right time.
Demonstrate impact
Manage marketing operations across teams and understand marketing ROI and the impact on pipeline.

Service functionality

The service capabilities of Microsoft Dynamics 365 for Sales empowers companies to deliver end-to-end, self, assisted and onsite service across the omni-channel. Already a key differentiator in an era of commoditisation, the role of customer service continues to evolve as organisations seek to sell services around their products in addition to providing break-fix support. Our industry leading technologies, including machine learning, internet of things and analytics, give our purpose-built service solution the breadth and depth necessary to address this transformation. Our solution uniquely positions brands to capitalise on an everything-as-a-service economy, while building advocacy and loyalty through effortless service experiences.

Service functionality key benefits:

Earn loyalty
Increase brand advocacy by providing personalised, contextual interactions across the customer journey through assisted and onsite service channels.
Empower agents
Provide your agents with everything they need to deliver a more personalised, effective standard of service – using tools that are at their fingertips.
Stay agile
Adjust to the pace of innovation through actionable insights that anticipate the rapidly changing needs of customers and your brand.

Project service automation functionality

Project-based organisations empowered by project service automation capabilities can improve all aspects of their business by bringing people, process and technology together. This enables them to become an integral part to their customer journey by delivering value at each interaction. On-time, on-budget service delivery excellence requires rich, collaborative experiences, efficient and effective interactions and a trusted advisory relationship. Project service automation is an end-to-end solution that provides a single system of customer engagement for project sales, resourcing, delivery and billing. It delivers an ‘out of the box’ experience with Microsoft productivity apps and machine learning capabilities on the device of choice empowering you to deliver personalised, predictable and profitable customer experiences.

Project service automation key benefits:

Deepen engagement
Build trusted customer relationships by developing credibility and increasing customer confidence using a predictable and responsive engagement model.
Empower professionals
Provide your consultants and sales team with a collaboration-rich experience that enables real transparency across all aspects of the business.
Optimise growth
Prioritise service offerings based on insights that anticipate rapidly changing industry trends, customer needs, technology landscapes and more.

Social engagement functionality

In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams — helping them connect on social media with your customers, prospects, and partners right within Microsoft Dynamics 365 for Sales or with a stand-alone app. Find social insights about your brand, products, and services to gain a true understanding of sentiment about your business.

Social engagement functionality key benefits:

Listen everywhere
Listen everywhere and understand how people really feel about your business and how you stack up against your competitors.
Analyse sentiment
Analyse sentiment to determine your share of voice across social channels and know who your key influencers and thought leaders are.
Drive engagement
Drive engagement to foster conversations about your brand and gain insight to shape your messaging and sales strategy more effectively.

For more information about Microsoft Dynamics 365 for Sales, download the brochure:

Download Brochure

Microsoft Dynamics 365 for Sales – Overview

Unify CRM and ERP capabilities and break down data silos with Dynamics 365

Dynamics 365 Overview

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