Changing Support Partners
You might think that changing your support partner is risky and costly. It’s not.
Approximately a third of our customer base has transitioned to us from another partner, and during our 25+ years’ experience in migrating Dynamics users, we have built rigorously tested processes that make the move pain free.
Our team will get to know your business and how you use your software, before compiling and agreeing a sensible migration plan. Preparation is key, and understanding your needs from a business and technology perspective will help us deliver a plan that suits you.
Common reasons for changing partner
- Poor level of support and aftercare after the initial project
- The initial project didn’t live up to your expectations or failed
- The software is not being optimised to its full capability
- Inadequate training and/or account management
- Lack of experience in client’s industry
Changing partner is easy
Our transition process is designed to ensure an easy and stress-free move:
Step 1: Speak to a member of our team.
So we can understand what services and support you need from us, if you choose to move.
Step 2: Meet with one of our technical experts.
They’ll ask some questions about your business, systems and technology and get to understand your company’s challenges, which will help us understand how best to support you and your team.
Step 3: Agree a migration plan
Once you’ve decided to move partners, we put together a detailed analysis of your business, systems and technology and create a plan to ensure a smooth transition to our Applications support desk.
The process of migration is one that we take very seriously to ensure you don’t suffer any interruption to your service. We’re happy to discuss the implications and process of moving your support to another partner, so feel free to call us for advice.
Why choose Acora as your partner
Acora is ranked as one of the top 5 Microsoft gold partners in the UK. And with a 40-strong team of consultants, developers, support staff, account directors and project managers we are also one of the largest.
We offer a range of service packages to our clients, designed around the needs of our existing Dynamics customers. They provide proactive support to ensure you get the most out of your investment.
Our support services include:
- Customer training days
- Free training webinars
- Annual Microsoft Dynamics customer day
- Free ‘knowledge hours’, discussing topics of your choice
- Free development work, for minor software changes
- A dedicated applications IT support desk
- Server, patching and back-up services
We also offer managed IT services as part of our wider business, and can provide advice and support on further IT projects if required.
Download our support services brochure for more information.
What makes us different
Acora’s Microsoft Dynamics business is part of a larger IT support company, with a £20 million turnover and more than 60 IT support staff. We’ve invested heavily in our business to ensure our service is market leading, whilst also price competitive.
This means that as a Dynamics user, you have more options with regards to your infrastructure, such as our Private Cloud solution, and potentially one number to call for any IT and application problems. We’re happy to offer advice and help you migrate, manage and support your technology too. Feel free to get in touch, we’re happy to help.
12 reasons why organisations have switched to Acora
Free new user training
Free minor development work
Free training webinars
Dynamics focus for over 20 years
Access to IT strategy experts
Annual customer events on the latest releases of software
Strong partnerships with numerous extension partners
Dedicated Account Managers
Strong capabilities in all Microsoft products
Free knowledge hours with technical architects
Access to technical experts for your IT infrastructure, Cloud and more
Dedicated business software support desk
International callers please use: +44 1444 221123
Hamilton House, Temple Avenue, Temple, London EC4Y 0HA
Acora House, Albert Drive, Burgess Hill, West Sussex RH15 9TN
Pegasus House, 1 Cranbrook Way, Shirley, Solihull B90 4GT