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Service desk outsourcing – what to consider

Deciding whether to outsource all or part of the IT support function, such as the IT service desk, is a common consideration amongst organisations of all sizes. For small and medium-sized businesses, outsourcing can bring levels of expertise, service and availability that would be unrealistic for an organisation to...

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10 things your service desk should not be doing

It’s fair to say that the typical IT service desk has a lot to cover. After all, from sales through to accounts, virtually all companies rely on technology to carry out even the most basic of tasks. IT infrastructure can get pretty complex, too, with staff accessing company networks...

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Happy users, easy life – the ultimate guide to end user support

With emerging tech like mobile, chat, cloud and more, helpdesks have never been under more pressure. Pete Canavan shares his top tips from his 15+ years of delivering end user IT support. How well you support your users impacts productivity, the customer experience and your business advantage. For IT...

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10 top tips to successful M&A IT integration

It’s an alarming fact that a large proportion of M&A activity fails to deliver the potential business value anticipated. In fact, most research indicates that only 50% of these deals actually result in an increase in overall shareholder value. The reason is that whilst organisations seek to acquire and...

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7 ways to improve your service desk

The continued consumerisation of technology means users are more demanding than ever and there are usually multiple devices per user to support, including their own. So whilst these challenges are not new, the nature of the issues and the focus of the service desk is changing. In this paper,...

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Make technology your business advantage

Acora helps small and midsize businesses (SMBs) make the use of technology a business advantage. Modernising your systems and business processes can set you apart from your competitors, whatever size they may be. With Acora, you can choose your own path to modern with flexible, familiar and trusted solutions...

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10 myths about moving to the cloud debunked

Most companies that choose to move to the cloud do so because they have decided they need it for business agility and want the cost savings that come with it. How can you know whether or not you’re getting it all? If your company is considering Microsoft Office 365...

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6 ways Office 365 keeps your business and email secure

Microsoft have made email security their  priority, so you don’t have to  make it yours. Email is the lifeblood of corporate communication and the gateway to any business, but securing it doesn’t need to be a massive undertaking for your IT team. Office 365 uses the latest technologies to keep...

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What it means to be LEAN

In simple terms LEAN is the application of thinking and tools to optimise processes through the removal of waste. Whilst applied widely across manufacturing, few organisations outside this sector have taken the LEAN principles and applied them to their enterprise functions.

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