Success Story - New IT Service Management Partner
New IT Service Management Partner
Following strong business growth, our client, a leading UK logistics organisation, had outgrown the capabilities of their existing provider and needed access to a wider set of skills and experiences to support the ongoing strategies of the business.
Our flexible end-to-end services made us the provider of choice to whom our client could cost-effectively outsource support of its core IT infrastructure. By transferring their existing service into Acora’s 24/7 Service Desk and centralised operations centres, our client could also benefit from integrating our ITIL aligned management processes and deploying our market leading systems management products to provide proactive 24/7 of their infrastructure.
Through the integration of the Acora service, our client has been able to focus more time on delivering strategic projects that add real value to the business. More recently they have taken advantage of our complementary service offerings and we are delivering consultancy and development support in relation to a critical application transformation programme.
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