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An update from James Karp, COO of Acora about how we are operationally managing through COVID-19, 20th March.

Our continuing priority remains the welfare of our employees and our customers’ employees.

Like all organisations, we are following the latest government health guidelines and are limiting travel and in-person meetings and across our UK wide IT operations businesses the entire team of Acora and Plan-Net professional service and support staff remain committed to meeting your needs. 

As anticipated, the severity of the COVID-19 situation has increased and the clear government advice is that everyone should work from home wherever possible. Acora have been planning for this eventuality within our BCP process. 

Since Wednesday 18th March at 5pm this week, I am pleased to confirm we have been fully remote working in a seamless way across all customer service operations. We do not anticipate any disruption or degradation of your service and remain focused on delivering the highest quality of service in the safest possible way.

We remain steadfast in our commitment to serving you during these challenging times, and it will be business as usual with Acora, just not quite as normal.

James Karp
COO, Acora

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