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An update from James Karp, COO of Acora about how we are operationally managing through COVID-19, 18th March

Like other organisations, we are following the recommendations of public health authorities and are limiting travel and in-person meetings, but across our UK wide IT operations businesses, the entire team of Acora and Plan-Net professional service and support staff remain committed to meeting the needs of our customers. Although we have asked most of our staff to work remotely, several of our offices will have limited on-site staff.

I want to personally assure you that the Acora Group, including our Plan-Net business, has a strong business continuity plan which is designed to ensure that we can continue to provide uninterrupted service for our clients.

In recent months, I am pleased to say we have continued to make significant investments to advance our infrastructure and tooling across the board, and in particular we have expanded our use of ServiceNow, Acora Private Cloud and Public Cloud platforms across our organisation. As you would expect, we regularly stress-test our protocols, capacity and capabilities and can confirm that all of our business units are equipped to operate remotely and collaborate seamlessly in a secure environment. We also always carry additional capacity across our service delivery teams in case of unexpected spikes in client demand, the types of which we are now experiencing in places and hence our ability to continue to deliver to our normal high standard.

My sincere thanks for the continued positive feedback we have been receiving from customers about the small part we are playing to support their organisations through these uncharted waters, and finally, on behalf of all my colleagues, our wish is that you all and your families remain safe and healthy.

James Karp
COO, Acora Group

See our previous update from March 16th here.

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