Last week, we said it would be a mistake to start with the singular objective of simply reducing directly comparable costs when working with a managed service provider.
We talked about some typical costs and the added value available from a quality managed service provider:
- More hours covered
- Delivery of a high level, consistent support level agreement (SLA)
- Supports all the services you need
- Able to flex as you grow
- Can support your future state not just your current state
- Frees up your team to focus on digital transformational and real business value
However, we are aware that in the consideration phase people researching whether to not to use an IT support partner to look after their end-users, often don’t find much transparency when it comes to cost.
Which makes that first step difficult.
That’s why we have created a simple service desk cost calculator which lets you compare your internal costs with indicative costs of using our services.
Take a look and see if can help your sourcing decisions.
Save money. Improve your service. Focus your resource on delivering business value.