Helping to deliver an efficient, modern-day service desk experience
If you’re running your own in house IT and looking to improve the efficiency of your IT delivery, you may be considering the many specialist service management platforms and monitoring tools that are out there to help you. And you will also understand that adopting these innovative solutions will come at a cost.
Acora has invested in a number of market-leading platforms and monitoring tools so you don’t have to.
ServiceNow is core to Acora’s Managed Services delivery. ServiceNow is the industry leading IT Service Management platform (ITSM) and provides our service desk analysts with the best tool to react and resolve client issues as fast as possible.
myAcora – self-service portal for client access 365 x (24 x 7)
The myAcora portal gives IT departments access to an enterprise grade platform, built upon Gartner market leading ITSM platform ServiceNow.
End-users can log tickets and service requests anytime, anywhere via any device – or resolve the issue themselves without even raising a ticket through self-serve, searching knowledge based articles loaded on to the system.
IT Managers are able to monitor key processes and gain real time reporting metrics of the IT service in order to ensure the service is running as it should.
myAcora+ includes all the standard features of myAcora. In addition you have the added advantage of being able to extend Acora’s unlimited self-service experience and IT management portal to your own IT processes. Using Acora’s ITIL service modules, you can seamlessly integrate your IT service with Acora’s, including the automation of your custom tasks such as events, incidents, problems, requested items and change requests.
To learn more about myAcora, download our data sheet.
There are many tools out there to help you effectively manage your IT environment and keep it secure, but they come at a cost. If you then add to that the cost for your internal IT team to carry out upgrades and address issues out of hours to avoid business interruption – maintaining business systems and proactively monitoring your environments can be a big drain on the budget.
Through Acora’s Managed Services, you can leverage a number of market leading tools to monitor your own environment. If you want, you can deploy our 24 x 7 monitoring service to take action to address any issues outside of core business hours too – resulting in less business interruption and resourcing headaches.
Landesk Management Suite
LANDESK management suite allows Acora to provide management of all end-user devices through a unified endpoint management experience. We provide clients with:
fully automated software and OS deployments
automated distribution of security patches and updates
detailed inventory and asset information, including software compliance
remote control of asset to provide support
CA Infrastructure Management
CA Infrastructure Management is integrated into our service desk to provide Acora with the capability to proactively and efficiently monitor our clients’ IT systems and applications. Features include:
customer-specific monitoring dashboards
24 x 7 x 365 performance and availability monitoring at a business service level
Alienvault USM Platform
Through the Alienvault USM platform Acora can ensure that our clients can effectively defend themselves against today’s advanced security threats. Proactively, Acora monitors for security threats and vulnerabilities and provides a holistic view of IT security through security information and event management (SIEM).
unified, coordinated security monitoring
simple security event management and reporting
continuous threat intelligence
We have set-up our systems so that we can configure them to your needs – and you have the option to leverage our investments and deploy them for your use.