Best Practice

IT for businesses in change

Best practice IT service management provides a framework through which we can continually measure and improve the service we deliver, and the value it renders to our customers. We are focussed on delivering a service that facilitates the outcomes our customers want, without the risk and cost of ownership.

Seizing opportunity with both hands

When businesses are in a process of change, their business IT needs to evolve in order to continue to support and deliver the new strategic focus. Best practice IT is focussed on transition: understanding the nature and purpose of the change, delivering the necessary services, and getting them into operational use as fast as possible. This approach establishes a standard framework for implementing all required changes, and ensures all stakeholders are addressed and supported by the transition of knowledge across the business. Best practice service transition also ensures that these services can operate in extreme or unusual circumstances and that, in the case of their failure, there is support on hand to address it.

In order to achieve this, we approach your business using a three-tiered approach:

• Efficient lights-on IT operation: service desk, dynamic infrastructure (patch and update management), Procurement and Asset Management, measurement and reporting
• Transformational IT strategy: strategic IT programme built with the business, to introduce new value and provide continuous improvements
• Change management: this addresses all strategic, tactical and operational change, through a consistent and safe process. It ensures faster, more accurate implementation of changes, and reduces the potential for error