Best Practice

Day-to-day IT support

Best practice IT service management provides a framework through which we can continually measure and improve the service we deliver, and the value it renders to our customers. We are focussed on delivering a service that facilitates the outcomes our customers want, without the risk and cost of ownership.

There for your business 24/7/365

Ensuring that your business IT is intelligently supported and properly managed by experts 24/7/365 is a core part of any successful business strategy. Best practice support ensures that the agreed levels of service are met, applications and infrastructure are robust and secure, and peace of mind is assured with world-class accreditation.

To achieve this, we provide several key services:

• Request fulfilment: providing users with the power to request and source services and assistance
• Access management: Controlling identity management, confidentiality, availability and integrity of data and intellectual property
• Problem management: minimising problems (the cause of incidents), eliminating recurring problems, and minimising the impact of problems that cannot be prevented
• Proactive monitoring: detecting early signs of malfunctions, alerting support staff
• Incident management: resolving unplanned interruptions as fast as possible to prevent damage to business operations