IT Service Management

IT Service Management

To supplement our Service Desk function Acora Service Management provides a set of ITIL aligned service components that extend the scope of our service to you and enhance your service experience from Acora.  Our dual UK-based 24/7/365 service operation centres deliver a comprehensive IT operations service covering more than 25,000 end points.

Other features

  • enhance your current IT provision by making use of our mature service model (based on tools, processes and people)
  • service certainty with tailored SLAs based on criticality of business services
  • comprehensive out-of-hours patching service integrated with a robust change management process
  • access to leading management software tools, including LANDESK and Nimsoft
  • informative monthly reporting pack demonstrating service performance

Speak to our experts today

Get in touch to find out how we can help

Contact us

Need help?

Can't find what you're looking for? Get in touch! We're happy to help.