Today’s business landscape is driven by technological innovation and customer expectations. Businesses are expected to deliver quality products and services as quickly and efficiently as possible, provide the customer with a personalised experience and remain innovative. It’s a difficult juggling act, but one of the best ways to increase your agility and transform your business is through IT outsourcing. Outsourcing will help you to quickly adapt to changing conditions, respond to growth and improve your global business reach.
acoraSelect – your outsourced IT support solution
acoraSelect is a tailored IT outsourcing service which can deliver your entire IT operations during normal working hours and if required, out of hours. Choose from a range of IT services including management and support of IT platforms and users, transformation services to deliver key business initiatives alongside innovation to drive business change and value.
Underpinned by our dual UK-based 24/7 Service Operation centres, Acora’s IT outsourcing solution will help you to quickly adapt to changing conditions, respond to growth, and improve your global business reach.
Outsourced IT support services offered by acoraSelect
Our UK-based 24/7/365 outsourced service desk delivers 1st, 2nd and 3rd line support to more than 15,000 end-users across our 2 service operation centres. Our teams interact with end-users and IT staff to provide the best possible service desk experience.
To supplement our Service Desk service, Acora’s outsourced Service Management provides a set of ITIL aligned service components that extend the scope of our outsourced service to enhance end-user experience and to also provide end-to-end management of IT systems.
acoraSelect provides access to a pool of consultants who have a wealth of technology and business expertise. Access to these on-demand consultancy services will deliver strategic IT advice and enable you to implement significant IT infrastructure and application transformation projects faster, and with more agility to enable your business to leverage maximum value from IT.
Organisations look to outsourcing providers to deliver the necessary innovation to enable competitive advantage and drive efficiencies. acoraSelect ensures that you can leverage and gain access to market-leading technologies and services to provide an IT platform which delivers scale and agility, as well as drive business value.
AcoraSelect is available via a monthly contract and delivers the following benefits
Predictability, transparency and control over costs
Service levels tailored to business needs
Application of best practices, governance principles, industry tools and practices that improve service delivery, project delivery and productivity
Access to professional resources and skills that add value and stability to operating environments
Access to a broad base of technology, industry and strategic expertise
If you hire experts to do an important job, then you have to be able to trust them to do it. Everyone wants their customers to trust them. We certainly do. And we trust Acora to understand how our business operates, and to help us get the best use from our technology investments to suit our business needs
7 ways outsourcing IT can help transform a business
Outsourcing when done well and strategically, allows you to focus on core business activities, rather than expending effort and resources in trying to build a world-class IT operation internally. By ring-fencing resources to re-balance the drive to transform the business, with business as usual (BAU) IT, you are much more likely to deliver key strategic projects.
Lee Ganly, Acora’s CIO, offers key pointers on how to select the right IT outsourcing partner and ensure a smooth transition and also examines what the future holds for IT outsourcing and cloud computing.
A day in the life of a Tier 3 Outsourced Service Desk Analyst
The nature of a multi-customer support environment from a 24-hour outsourced service desk means that there isn’t always a set agenda for any given day, instead the structure of a typical day is defined by the number and nature of the support requests which come into the service desk.