acoraManage

24/7 Infrastructure Management Service

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Your challenges

Does your business demand that your IT Systems and data are fully supported and available 24/7/365? Does your team have the ability to support the breadth of technologies that your business relies on around the clock?

Your solution

Enhance your capabilities to deliver a critical platform to your business with acoraManage.

As your environment grows and becomes more complex, the demand for additional skills in your team becomes greater. Our acoraManage package enables you to offload support and management of part or all of your IT infrastructure helping you to improve availability and reduce risk of downtime. Along with providing day-to-day support of your IT infrastructure, our team of experts will carry out all of the “business as usual” maintenance activities and monitor key components of your infrastructure to ensure maximum uptime using leading industry management systems and tools. This enables you to focus on the needs of your end users and also those IT initiatives that add value to your business.

How Acora completes your IT service

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Key features

  • Full 24/7/365 support and maintenance of all or part of your IT infrastructure platform
  • Out-of-hours patching of infrastructure components to help you to reduce risks such as security breaches or downtime
  • Deployment and integration of leading industry management tools – CA Monitor and LANDESK to ensure round the clock monitoring of key business applications and services
  • Myacora self-service portal for logging incidents or requests and accessing service reports
  • Proactive analysis of your capacity and usage which can enable you to plan and size your environment before you have an issue

Every day I get a set of status reports on all of the back-ups that are due to replicate off to Acora and I get that without fail. If there are issues with things taking longer than they should do, cases are raised automatically and the issues are dealt with.

Andy Gregory

Head of IT,  Retirement Advantage


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