Business Issues

Stabilise and control your monthly costs

Stable monthly costs are essential for a dynamic businesses. Against the need to stabilise and streamline is the constant pressure to evolve with the market and retain competitive advantage. When your monthly costs are out of control, your ability to plan strategically is compromised. Growth or innovation represents risk, not opportunity. If you manage your IT in-house, you carry the additional risk of overhead costs required to invest in necessary technology, and the burden of failures, faults and subsequent downtime.

Driving new value with Acora

By outsourcing your IT to experts who understand the strategic focus of your business, you can replace the strain of unpredictable overhead costs with a stable monthly fee. We shape our services around your business, delivered in whatever way and whatever level feels right for you – in-house, off-site, or anywhere in between. With freed up capital and expertly managed systems that can flex with your evolving business, you can plan with confidence and invest when it counts without derailing your business.

Business-focussed solutions

Marlin Financial Services invested in state of the art technology, adopting the strapline ‘People and Systems working together’. Eight years later, and facing necessary upgrades to their Aspect call centre, they were facing a number of significant barriers:

• Enormous cost to upgrade existing centre.
• On top of this, annual maintenance costs had been higher than expected.
• Poor intelligence and business insight – limited functions from call centre and lack of reporting facility.
• Budget limitations.
• In need of a system that would work seamlessly with existing systems.

Outsourcing to Acora provided them with:

• A manageable system, installed with minimal downtime.
• Full training for all call centre staff.
• Seamless integration with existing platforms.
• High quality reporting functionality to enable insight and strategic planning.
• Individuals able to monitor and improve their own performance.
• Substantially lower support and maintenance costs.