We are looking for people with vision: individuals with the drive to carve a place for themselves in a dynamic business, keen to make their mark on a tired industry, pioneer standards, and challenge the status quo. We need people who are passionate about the potential of technology to liberate businesses and innovate the way we work – individuals with the exceptional talent, outstanding discipline and total commitment to deliver a game-changing, business-focussed service that drives real value for our customers.
At Acora, we work with the most driven, strategic and forward-thinking businesses in the mid-market today. As a team, we continually strive to match them with the energy, expertise and professionalism that has come to define our people and set us apart from our competitors. We need people who are up to the challenge as we continue on our journey to innovate new value for the dynamic mid-market.
To apply for any vacancies or to contact our HR department, please email email@example.com
From technical consultants to project managers, sales people to engineers, Acora recognises that the people we recruit are our most valuable asset. We are committed to developing the skills and experience of our staff. If you think you have what it takes to really excel at Acora, please read on for our available roles.
Service Desk Analyst Tier 2, 24/7 team
Location: Burgess Hill or Solihull
Salary: Negotiable plus benefits & Shift Allowance
As a member of the Service Desk, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires strong troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction.
Service Desk Analyst Tier 3, Networking specialist
Location: Burgess Hill or Solihull
Salary: Negotiable plus benefits
As a member of the escalation team, you will play a key role in the delivery of World Class technical support for the business and its customers, by achieving exceptional customer satisfaction and a personalised service.
This position requires you to be the main escalation point for Networking issues across the service desk so strong experience in this area is essential to assist the customers and staff with technical troubleshooting and root cause analysis. In addition, strong inter-personal skills are required to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction with aim to deliver service to agreed SLAs. This often may be under challenging conditions. You will also be required to mentor staff within the support department.
Acora Academy and Internships
Acora runs an Academy scheme for students looking to gain work experience in IT, we also offer summer internships which can lead to job opportunities. For more information about this scheme, please email firstname.lastname@example.org with a cover letter explaining a little about yourself and why you would like a placement with us.
During my three months’ internship with Acora, I’ve learnt so much. I’ve been shown how to handle a variety of IT problems, provide great customer service and how to use new and different software. I feel that my confidence is growing as a result of speaking to customers, and regular discussions with my always helpful team. It’s been a great experience, and still is! I’m hoping to learn even more and get more skills in IT.
Mariusz Szymanski, Customer Service Analyst
Acora is a great place to start out, and I was made to feel very welcome. You dive straight into work here, and get a real sense of what it’s like to be a support analyst in IT. My colleagues have been really supportive, and are happy to help me when I have questions or if I can’t fix a customer’s problem myself. Acora makes you feel at home, and you can learn so much in a short amount of time.
Conner Whitehouse, Customer Service Analyst
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